ANJELICA RIVAS
Plainview,TX
Summary
Dynamic manager with extensive experience at Mr. Payroll, excelling in payroll processing and compliance. Proven track record in enhancing operational efficiency and accuracy through innovative training programs. Strong financial management and conflict resolution skills, fostering a positive team environment and ensuring high customer satisfaction. Committed to continuous improvement and staff development.
Overview
23
23
years of professional experience
Work History
Manager
Mr. Payroll
10.2002 - Current
- Oversaw payroll processing, ensuring compliance with federal and state regulations.
- Implemented process improvements to enhance payroll accuracy and efficiency.
- Developed training programs for staff on payroll systems and procedures.
- Led cross-functional teams to streamline payroll operations and reporting.
- Led daily operations, ensuring efficient store functioning and high customer satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Oversaw budgeting and financial reporting, maintaining accuracy in expense tracking and revenue forecasting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collected returned checks
Education
High School Diploma -
Plainview
Plainview, TX05.1994
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Shift scheduling
- Policy implementation
- Conflict resolution
- Financial management
- Expense tracking
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Regulatory compliance
- Financial records oversight
- Computer skills
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Staff training
- payroll
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Mr. Payroll
10.2002 - Current
High School Diploma -
Plainview