Casandra Shaw
Big Spring,Texas
Summary
Dynamic professional with a proven track record in high-volume transaction management at Mr. Payroll / The Kent Companies, showcasing exceptional customer service and cash handling expertise. Excelled in fostering customer loyalty and streamlining operations, leveraging advanced Excel skills and a strong work ethic to drive efficiency and support team success.
Overview
18
18
years of professional experience
Work History
Teller
Mr. Payroll / The Kent Companies
06.2023 - 11.2023
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Warehouse Associate
Amazon
07.2019 - 08.2020
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Consistently lifted materials weighing as much as 15-25 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
Data Analyst /Transportation Dispatcher
Mv Transportation Inc.
10.2005 - 05.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Tucson, AZ09-2026
High School Diploma -
McClellan High School
Elverta, CA06-1989
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling expertise
- Relationship building and management
- Safe and vault operation
- Hospitality and accommodation
Timeline
Teller
Mr. Payroll / The Kent Companies
06.2023 - 11.2023
Warehouse Associate
Amazon
07.2019 - 08.2020
Data Analyst /Transportation Dispatcher
Mv Transportation Inc.
10.2005 - 05.2017
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
High School Diploma -
McClellan High School
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