Anjelicia Alexander
Wingstop
Charlotte, NC,NC
2027
years of professional experience
Dynamic restaurant manager with a proven track record at Wingstop, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth while enhancing customer satisfaction. Adept at inventory management and fostering cross-functional teamwork, I consistently achieved operational excellence and built strong relationships with staff and customers.
Work History
Manager
- Supervised daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
- Trained crew members on Wingstop standards, safety procedures, and efficient station execution.
- Managed scheduling, labor coverage, and shift assignments to maintain smooth workflow.
- Monitored inventory levels, ordering, and product rotation to support fresh supply availability.
- Enforced food safety, sanitation, and compliance standards across front and back of house.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
General Manager
- Directed daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
- Managed staffing, scheduling, and labor deployment to support efficient front-of-house and kitchen performance.
- Monitored P&L performance, controlling food, labor, and operational expenses.
- Implemented inventory controls, ordering processes, and waste reduction practices.
- Trained and coached team members on Wingstop procedures, service standards, and product preparation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Shipping Clerk
- Verified shipping documents and matched orders to outgoing freight for accuracy.
- Prepared packages, labels, and bills of lading for timely dispatch.
- Coordinated with warehouse staff to stage shipments and maintain smooth workflow.
- Inspected outgoing cartons for damage, count accuracy, and proper labeling.
- Updated shipment records and tracking information in inventory systems.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Packing, Shipping, and Receiving Assembler
- Picked, packed, and labeled parts for shipment using warehouse order instructions and scanning equipment.
- Received incoming materials, verified quantities, and inspected cartons for damage or discrepancies.
- Assembled components accurately according to work orders and packing specifications.
- Operated pallet jacks and material handling equipment to move stock safely through work areas.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Material Handler
- Loaded, unloaded, and staged materials for storage, picking, and shipment
- Operated warehouse equipment to move pallets and maintain flow
- Verified product counts, labels, and locations for inventory accuracy
- Retrieved, replenished, and delivered materials to production and fulfillment areas
- Inspected packaging and materials for damage before putaway or dispatch
- Followed safety procedures while handling heavy inventory and equipment
- Organized work areas to support efficient receiving and order processing
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Quality Control Inspector
- Inspected incoming and outgoing materials for compliance with quality standards and specifications.
- Verified product dimensions, labels, and documentation against work orders and customer requirements.
- Recorded inspection results and nonconformances in quality tracking systems with consistent accuracy.
- Identified defects and escalated issues to support corrective action and process improvements.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Cashier/Cook
- Processed customer orders accurately using POS system and handled cash, card, and mobile payments.
- Prepared menu items following Wendy's food safety standards and kitchen procedures.
- Assembled sandwiches, fries, and beverages quickly to support drive-thru and front-counter service.
- Maintained clean workstations, dining areas, and equipment to meet sanitation expectations.
- Refilled ingredients, condiments, and packaging supplies to keep service areas stocked.
- Communicated order details with team members to reduce mistakes and improve service flow.
- Followed cooking times and temperature guidelines to ensure consistent food quality.
- Supported opening and closing tasks by organizing supplies and securing kitchen areas.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced Type environment.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Goal setting
Relationship building
Operations management
Cross-functional teamwork
Performance management
Shift scheduling
Employee onboarding
Coaching and mentoring
Work prioritization
Inventory management
Hiring and training
Timeline
Manager
Wingstop Restaurant
2022 - CurrentRead More
General Manager
Wingstop
2022 - CurrentRead More
Shipping Clerk
Bona
2024 - 2026Read More
Packing, Shipping, and Receiving Assembler
SSI SCHAFER
2017 - 2023Read More
Material Handler
SSI SCHAFER
2017 - 2023Read More
Quality Control Inspector
SSI SCHAFER
2017 - 2023Read More
Cashier/Cook
Wendys Restaurant
2007 - 2014Read More
Vance High School
High School Diploma
Read More