Anjelique Nichols
Oceanside,CA
Summary
Driven and goal oriented sales and customer associate for over 6 years. Eager to learn and experience new environments as well as opportunities for growth and knowledge. Have mostly worked in customer facing roles, but adaptable to different and challenging environments. Looking forward to finding a position with a company where I will be able to learn and challenge myself to continue to fine tune my skills and ambitions.
Overview
8
8
years of professional experience
Work History
Waitress
Petite Madeline Bakery
08.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Barista and Shift Supervisor
Starbucks
12.2020 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Waitress
Johnny Rockets
10.2018 - 10.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Barista
Coffee Bean & Tea Leaf
10.2018 - 10.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Produce Associate
Albertsons
09.2016 - 10.2018
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Stocked fruits and vegetables and removed old or poor quality products.
Education
English
Riverside Community College
Riverside, CA02.2016
Diploma -
Martin Luther King Jr. High School
Riverside, CA07.2015
Skills
- Team management and shift supervisor experience
- Working in data entry and inventory reports
- Sales expertise
- Conflict and Complaint Resolution
- Workflow Coordination
- Interpersonal and communication skills
- Adaptable and flexible
- Problem solving
- Strong multitasking
- Team Collaboration
Timeline
Barista and Shift Supervisor
Starbucks
12.2020 - 09.2022
Waitress
Petite Madeline Bakery
08.2019 - Current
Waitress
Johnny Rockets
10.2018 - 10.2019
Barista
Coffee Bean & Tea Leaf
10.2018 - 10.2019
Produce Associate
Albertsons
09.2016 - 10.2018
English
Riverside Community College
Diploma -
Martin Luther King Jr. High School
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