Professional Summary
Overview
Work History
Education
Skills
Timeline

Brandi Killinger

Emma's Family Restaurant
Seaford,DE
8
years of professional experience

Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.

Work History

Waitress

2 Years 4 Months
Emma's Family Restaurant | 04.2024 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Trained new team members on menu knowledge and restaurant procedures.

Practice Manager

1 Year 8 Months
CoreLife Healthcare | 09.2022 - 05.2024
  • Streamlined patient scheduling processes to enhance operational efficiency across multiple departments.
  • Supervised team of 10 office personnel.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Implemented quality improvement initiatives, resulting in enhanced patient satisfaction scores and care delivery standards.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Cleaning Crew

4 Years 7 Months
Self Contract | 01.2019 - 08.2023
  • Operated cleaning equipment to maintain hygiene standards across various environments.
  • Implemented efficient cleaning protocols, enhancing operational workflow and consistency.
  • Trained new team members on safety standards and effective cleaning techniques.
  • Coordinated schedules to optimize staffing efficiency during peak service hours.
  • Resolved client concerns promptly, maintaining high levels of satisfaction and trust in services provided.

Assistant Director

3 Years
Chick-fil-A | 09.2019 - 09.2022
  • Developed and implemented operational strategies to enhance efficiency and productivity across restaurant functions.
  • Led training programs for team members, fostering skill development and promoting a culture of excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operational strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Increased operational efficiency, reviewing and optimizing departmental workflows.

Warehouse Dispatch associate

4 Months
Warwick Fulfillment Solutions | 05.2021 - 09.2021
  • Coordinated order dispatches to ensure timely delivery and optimized routing.
  • Collaborated with warehouse teams to streamline loading processes and improve turnaround times.
  • Monitored inventory levels and communicated restock requirements to maintain operational efficiency.
  • Implemented process improvements that enhanced accuracy in order fulfillment and reduced errors.
  • Trained new associates on dispatch protocols and safety procedures, fostering a culture of compliance.
  • Analyzed shipment data to identify trends and recommend strategies for workflow enhancements.

Education

High school diploma

Lake Forest High School | Felton, DE | 06-2013

High school or equivalent

Skills

Customer service
Customer Engagement
Strong multitasking
Team collaboration
Well versed in Microsoft
Administrative management
Order Processing
Food service
POS
Food Safety
Shift Management
Supervising Experience
Management
Guest Relations
Conflict Management
Leadership
Tutoring
Greeting guests

Timeline

Waitress

Emma's Family Restaurant
04.2024 - CurrentRead More

Practice Manager

CoreLife Healthcare
09.2022 - 05.2024Read More

Warehouse Dispatch associate

Warwick Fulfillment Solutions
05.2021 - 09.2021Read More

Assistant Director

Chick-fil-A
09.2019 - 09.2022Read More

Cleaning Crew

Self Contract
01.2019 - 08.2023Read More

Lake Forest High School

High school diploma
Read More
Brandi Killinger