Anjelique Ortiz
El Paso
Summary
Detail-oriented professional with experience in front desk operations. Proven ability in time management and customer relations, efficiently processing transactions and resolving inquiries. Seeking to enhance guest experiences through strong communication and service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Doubletree By Hilton
El Paso
03.2024 - 10.2025
- Greeted guests warmly and checked them in efficiently.
- Answered phone calls and responded to inquiries promptly.
- Provided information on local attractions and services to guests.
- Handled guest concerns with professionalism and courtesy.
- Processed payments and managed cash transactions securely.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Education
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso
El Paso, TXSkills
- Customer service
- Problem solving
- Time management
- Medical terminology
- Fluent in English and Spanish
- Attention to detail
- Oral and written communications
- Multitasking Abilities
- Listening skills
- Documentation
- Word processing
- Office management
Affiliations
- Full time UTEP student
- Part time real estate student
Accomplishments
- Graduated with completed BMS programs
- HOSA Vice President in Medical Terminology
Certification
- BACE (Biotechnician Assistant Credentialing Exam) Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
About Me
- Extremely reliable and confidential employee, looking in the field of healthcare in hopes of expanding knowledge to enter the medical field after graduation with plenty of experience
References
References available upon request.
Timeline
Front Desk Agent
Doubletree By Hilton
03.2024 - 10.2025
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso
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