Summary
Overview
Work History
Education
Skills
Certification
SeniorSoftwareEngineer
Anjenine Brown

Anjenine Brown

South Holland,IL

Summary

Proven Infrastructure Communications Professional with a track record of enhancing network efficiency and team collaboration at Barilla Americas. Excelled in problem-solving and customer service, significantly improving system stability and workflow processes. Demonstrated exceptional organizational skills and a commitment to excellence, leveraging computer skills for optimal network performance and project success.

Overview

17
17
years of professional experience

Work History

Infrastructure Communications Professional

Barilla Americas
12.2020 - Current
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Manage 30-60 Help Desk tickets on daily basis.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Network Field Technician

AT&T
02.2008 - 10.2019
  • Ensured compliance with industry standards in all installations, upgrades, and repairs of network components.
  • Improved network efficiency by diagnosing and repairing various hardware and software issues.
  • Streamlined workflow processes through diligent documentation of all work performed, creating valuable reference library for future technicians.
  • Optimized network performance with implementation of effective cable management strategies.
  • Minimized service interruptions by proactively identifying potential issues and addressing them before being escalated.
  • Increased overall system stability by conducting thorough testing after each installation or repair job.
  • Demonstrated exceptional professionalism and commitment to excellence by consistently adhering to company policies and safety guidelines.
  • Contributed to successful completion of key projects by collaborating closely with cross-functional teams.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.

Education

Bachelor of Arts - Business Communications

Howard University
Washington, DC

Master of Arts - Computer Networking And Telecommunications

DeVry University
Downers Grove, IL

Skills

  • Windows, MAC OS, Apple IOS, Android
  • Microsoft 365, Azure, Intune, Microsoft System Center Configuration Manager (SCCM), Active Directory, SAP, Microsoft Endpoint Configuration Manager, Mobile Device Management (MDM), Cisco Unified/Unity Communications, ServiceNow, Fresh Service
  • TCP/IP, UDP, Ethernet (8023), WLAN (80211), VLAN, Cisco IOS/ISE, RDP, VPN, VOIP
  • HelpDesk management and configuration
  • Problem-Solving
  • Problem Resolution
  • Customer Service

Certification

  • Cisco Certified Network Associate (CCNA)

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Anjenine Brown