Anjeri Johnson
Alberta,VA
Summary
Results driven, operations supervisor with experience in leading teams in high volume, customer focused environments. Skilled in workflow management, claims and insurance coordination and resolving complex customer issues while maintaining accuracy and compliance. Proven ability to improve processes, support cross-functional communication, and deliver efficient service in fast paced settings. Seeking to leverage leadership and analytical skills in roles such as claims adjusting, insurance operations, or business support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
Pennsylvania Hospital
Philadelphia
04.2019 - Current
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored pharmacy technicians on best practices and workflow efficiencies.
- Managed scheduling for a team of 40 employees, ensuring adequate coverage and operational efficiency
- Led onboarding processes for new hires, including training coordination and documentation
- Developed and maintained standard operating procedures to improve consistency and compliance
- Contributed to process improvement projects to enhance workflow and productivity
- Supported state inspections by preparing documentation and ensuring regulatory readiness
- Oversaw pharmaceutical ordering through McKesson and Amerisource, optimizing for 340B pricing and compliance
- Managed inventory processes, including returns and reconciliation
- Resolved customer complaints professionally, ensuring high levels of satisfaction and issue resolution
Pharmacy Technician
Pennsylvania Hospital
Philadelphia, PA
04.2019 - Current
- Supported Meds-to-Bed program, improving patients access to medications at discharge and enhancing continuity of care
- Prepared and filled prescriptions with a strong focus on accuracy and patient safety
- Data entry of prescriptions
- Processed and resolved insurance claims, including troubleshooting rejections and coordinating with providers and insurers
- Conducted regular inventory checks, removing expired medications to maintain compliance
- Proficient in ScriptPro automation
Real Estate Agent
Realty Mark Associates
King Of Prussia, PA
05.2022 - Current
- Developed marketing strategies based on CMA to enhance property visibility and attract potential buyers.
- Conducted market analysis to set competitive pricing strategies for listings, ensuring optimal sales outcomes.
- Facilitated the sale of residential properties by drafting, negotiating and managing contracts in compliance with national real estate standards
- Prepared and presented comprehensive closing statements and financial documents ensuring clarity and accuracy for all parties involved in transactions
- Streamlined client communication processes, improving responsiveness and enhancing customer satisfaction ratings.
- Leveraged customer feedback to refine service offerings, leading to an increase in referral business and repeat clients
Lead Pharmacy Technician
CVS Pharmacy
Lansdowne, PA
02.2014 - 04.2019
- Supervised and supported a team of 6 pharmacy technicians ensuring efficient daily operations
- Prepared the pharmacy for annual state inspections maintaining full regulatory compliance
- Participated in corporate meetings to support rollout of new programs and initiatives
- Selected as District Trainer, and mentored staff across multiple locations
- Rotated between two store locations to improve workflow efficiency and provide operational support
Pharmacy Technician
CVS Pharmacy
Lansdowne, PA
02.2014 - 04.2019
- Data entry of new prescriptions
- Fulfilling medication orders
- Customer support
Education
Associate of Science - Health Sciences
Delaware County Community College
Media, PA12.2018
Skills
- Team Leadership and staff supervision
- Workflow management
- Training and Onboarding
- Scheduling and staff coordination
- Process improvement
- Policy and Procedure compliance
- HIPPA
- Strong organizational skills
- Excellent teamwork
- Attention to detail
- Prior Authorization handling
- Customer service and issue resolution
- Claim processing/ billing support
- Microsoft Office (Excel, Word, Outlook)
- Negotiation
Certification
- Pharmacy Technician License- PTE009889
- PTCB
- Real Estate Agent License- RS358274
Timeline
Real Estate Agent
Realty Mark Associates
05.2022 - Current
Pharmacy Technician Supervisor
Pennsylvania Hospital
04.2019 - Current
Pharmacy Technician
Pennsylvania Hospital
04.2019 - Current
Lead Pharmacy Technician
CVS Pharmacy
02.2014 - 04.2019
Pharmacy Technician
CVS Pharmacy
02.2014 - 04.2019
Associate of Science - Health Sciences
Delaware County Community College