Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Wisteria Schneider

Wisteria Schneider

St. Petersburg,FL

Summary

Experienced in managing pharmacy and retail operations, with expertise in optimizing inventory levels and ensuring regulatory compliance. Enthusiastic and goal-driven leader who fosters team collaboration to achieve high levels of customer satisfaction while consistently meeting company KPIs and goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Supervisor

Centene
01.2022 - Current
  • Implemented quality improvement initiatives that streamlined operations, resulting in increased efficiency without sacrificing patient care standards.
  • Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
  • Perform monthly check-ins with technicians to go over production, quality assurance and boost morale with my team.
  • Supervised 19 pharmacy technicians and coordinated day-to-day assignments.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Lead Pharmacy Technician

Centene
09.2019 - 01.2022
  • Assisted pharmacist with conducting CmrS, Mr's, and RDUR'S
  • Placing authorizations for limits on RDUR cases


  • Resolving incorrect auth placements that have been identified from escalation team and other departments as well as communicating with other departments regarding reimbursements, grievances, oral request forms etc


  • Conducting daily leadership reports via BI and excel


  • Maintaining the Pharmacy appeals box and SM box (different outlook email boxes communicating with other departments)


  • Working reimbursement and appeal request within compass for medicare and medicaid lines of business


  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.

Store Manager

Walgreens
08.2016 - 09.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Remote
03-2024

High School Diploma -

Lakewood High School
St.Petersburg
06-2014

Skills

  • Quality assurance
  • Inventory management
  • Regulatory compliance
  • Medical billing
  • Team supervision
  • Staff training
  • Customer service
  • Coaching techniques
  • Performance evaluation
  • Staff recruitment
  • Team leadership and coaching
  • Outstanding communication skills

Certification


  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Pharmacy Technician Supervisor

Centene
01.2022 - Current

Lead Pharmacy Technician

Centene
09.2019 - 01.2022

Store Manager

Walgreens
08.2016 - 09.2019

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

High School Diploma -

Lakewood High School
Wisteria Schneider