Wisteria Schneider
St. Petersburg,FL
Summary
Experienced in managing pharmacy and retail operations, with expertise in optimizing inventory levels and ensuring regulatory compliance. Enthusiastic and goal-driven leader who fosters team collaboration to achieve high levels of customer satisfaction while consistently meeting company KPIs and goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
Centene
01.2022 - Current
- Implemented quality improvement initiatives that streamlined operations, resulting in increased efficiency without sacrificing patient care standards.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Perform monthly check-ins with technicians to go over production, quality assurance and boost morale with my team.
- Supervised 19 pharmacy technicians and coordinated day-to-day assignments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Lead Pharmacy Technician
Centene
09.2019 - 01.2022
- Assisted pharmacist with conducting CmrS, Mr's, and RDUR'S
- Placing authorizations for limits on RDUR cases
- Resolving incorrect auth placements that have been identified from escalation team and other departments as well as communicating with other departments regarding reimbursements, grievances, oral request forms etc
- Conducting daily leadership reports via BI and excel
- Maintaining the Pharmacy appeals box and SM box (different outlook email boxes communicating with other departments)
- Working reimbursement and appeal request within compass for medicare and medicaid lines of business
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Store Manager
Walgreens
08.2016 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Remote03-2024
High School Diploma -
Lakewood High School
St.Petersburg06-2014
Skills
- Quality assurance
- Inventory management
- Regulatory compliance
- Medical billing
- Team supervision
- Staff training
- Customer service
- Coaching techniques
- Performance evaluation
- Staff recruitment
- Team leadership and coaching
- Outstanding communication skills
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Pharmacy Technician Supervisor
Centene
01.2022 - Current
Lead Pharmacy Technician
Centene
09.2019 - 01.2022
Store Manager
Walgreens
08.2016 - 09.2019
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Lakewood High School
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