Natalie Brown
Katy,TX
Summary
Experienced Pharmacy Technician Supervisor with a proven track record at Acaria Health Specialty Pharmacy, excelling in workforce scheduling and performance analytics. Adept at enhancing operational efficiency and team development, I leverage advanced Excel skills to drive KPI improvements and foster a collaborative environment, ensuring high-quality service and compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
Acaria Health Specialty Pharmacy
Houston, TX
12.2010 - Current
- Supervise and support daily workflow of 30+ technicians including scheduling, queue oversight, and task prioritization.
- Monitor productivity levels, generate daily/weekly performance reports, and identify operational trends impacting KPIs.
- Lead daily huddles with cross-functional teams to address workflow issues and staffing needs.
- Develop spreadsheets and tracking models using Excel and Google Sheets to manage agent performance and schedule adherence.
- Conduct employee evaluations, manage payroll processing, and facilitate training initiatives to improve efficiency.
- Collaborate with department leadership to resolve discrepancies, optimize resource allocation, and maintain high service standards.
- Coordinate voluntary time off and overtime scheduling based on workload forecasting and volume demands.
- Ensure prescription accuracy through direct MDO outreach and clarification, contributing to compliance and quality assurance.
Lead Technician
Specialty Veterinary Compounding Pharmacy
Houston, TX
03.2010 - 12.2010
- Managed incoming requests and processed compound medications with precision.
- Generated monthly billing statements and managed data records across patient and provider accounts.
- Coordinated workflow distribution and maintained inventory levels to support uninterrupted operations.
- Delivered accurate reporting and analysis to improve internal procedures and customer satisfaction.
Pharmacy Technician Intern
Walgreens Pharmacy
Houston, TX
02.2010 - 03.2010
- Supported pharmacy operations through prescription processing, insurance claims, and customer communication.
- Maintained accurate patient records and ensured data integrity in a fast-paced retail environment.
- Conducted product inventory and resolved medication discrepancies through detailed recordkeeping.
Education
Associate of Science - Biology
Houston Community College
Houston, TX05.2025
Pharmacy Technician Diploma - Pharmaceutical Sciences
Remington College
Houston, TX01.2010
Skills
- Workforce Scheduling & Queue Management
- Advanced Excel & Google Sheets
- Data Entry & Performance Analytics
- KPI & Metric Reporting
- Operational Support & Process Optimization
- Customer Service & Conflict Resolution
- Team Leadership & Staff Development
- Variance Tracking & Trend Analysis
- Microsoft Office & Google Workspace
- Remote Team Collaboration Tools (Zoom, Teams, Slack)
- Presentation Design & Reporting
- HIPAA Compliance & Confidential Data Handling
- Quality assurance
- Insurance billing
- New hire onboarding
- Staff development
Certification
- Certified Pharmacy Technician – PTCB
- ACPE-Accredited IV Certification (2010)
- CPR & BLS Certified
Remote Work Highlights
- 5+ years of experience managing remote teams and monitoring workload queues across departments.
- Conducted virtual meetings, tracked agent performance, and managed workflow adjustments in real-time.
- Provided operational support through staffing analysis, schedule planning, and report generation.
- Comfortable adapting to shifting priorities in dynamic, fast-paced service operations.
- Effectively communicated performance insights and risk areas to leadership while promoting solutions-oriented thinking.
References
References available upon request.
Timeline
Pharmacy Technician Supervisor
Acaria Health Specialty Pharmacy
12.2010 - Current
Lead Technician
Specialty Veterinary Compounding Pharmacy
03.2010 - 12.2010
Pharmacy Technician Intern
Walgreens Pharmacy
02.2010 - 03.2010
Associate of Science - Biology
Houston Community College
Pharmacy Technician Diploma - Pharmaceutical Sciences
Remington College
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