Ankesh Pandey
Chicago,IL
Summary
Program management professional with 9+ years orchestrating AI, cloud, and SaaS programs across $11M+ enterprise portfolios, from strategy through governance and scale. Drives program strategy, portfolio, and roadmap ownership, as well as cross-functional execution for platforms and services that improve revenue, customer experience, and efficiency. Known for program governance, risk, and dependency management, and Agile/SAFe delivery, with 94% on-time outcomes, 97% CSAT, and significant Cost-to-Serve and risk reductions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager - Lifecycle Services Business
Hewlett-Packard (HP Inc.)
Bangalore
06.2021 - 08.2024
- Owned program strategy, roadmap, and governance for a new crowdsourced service platform, leading build-vs-buy analysis and end-to-end integration that delivered $1.2M annualized savings and scaled capacity across enterprise customers.
- Transformed service delivery by consolidating 8 vendors into 3 strategic partners and streamlining workflows, driving 17% lower cost-per-transaction and 24% faster cycle time through targeted process, risk, and dependency management.
- Architected and launched an AI/ML talent development platform for internal users, defining matching algorithms, decision rules, and program governance that delivered 15% lower attrition and a 4-point lift in Employee Net Promoter Score (eNPS).
- Directed program roadmap, backlog, and cross-functional delivery for a 10M-user SaaS platform, prioritizing self-service from telemetry and KPIs to cut support volume by 33% and improve Cost-to-Serve while maintaining program-level risk and outcomes.
Operations Manager - Commercial Accounts
Hewlett-Packard (HP Inc.)
Bangalore
11.2018 - 06.2021
- Established the 'Customer Zero' enterprise program for the top 100 accounts, governing cross-functional collaboration between Sales, Product Engineering, and Support to cut resolution latency by 40% and 18 points lift the Net Promoter Score (NPS), with executive reporting on risks and value.
- Designed a ProductOps validation and governance framework for an ML troubleshooting engine, with workflows, quality gates, and metrics that improved model behavior and drove a 22% lift in automated resolution across multiple workstreams.
Chief of Staff - India Operations Head
Hewlett-Packard (HP Inc.)
Bangalore
06.2017 - 11.2018
- Engineered end-to-end program and process scalability using Lean Six Sigma to remove delivery bottlenecks and increase throughput by 30% across critical operations, programs, and enterprise delivery KPIs.
- Developed a data-driven capacity and portfolio resource model aligned to GTM forecasts, optimizing headcount to drive $0.8M savings and 15% higher delivery velocity, improving portfolio predictability and risk transparency.
Associate Project Manager
Hewlett-Packard (HP Inc.)
Bangalore
09.2016 - 06.2017
- Directed redesign of the digital support infrastructure using data analytics and user journey mapping, streamlining user flows to accelerate 33% YoY adoption growth.
- Owned the Business Requirements Document (BRD) for an AI/ML enterprise support chatbot, synthesizing multi-channel stakeholder feedback into actionable specifications that boosted resolution accuracy by 17%.
Customer Success Manager
Hewlett-Packard (HP Inc.)
Bangalore
09.2014 - 09.2016
- Orchestrated scalable proactive support framework for a mid-sized support team using data analytics and predictive modeling, driving 12-point NPS lift and 20% retention improvement.
Education
Master's - Engineering Management
Northwestern University
12.2025
Bachelor of Engineering - Mechanical Engineering
Bhilai Institute of Technology
07.2014
Skills
- Program Strategy
- Portfolio Management
- Roadmap Planning
- Backlog Prioritization
- Go-to-Market Strategy
- Requirements Gathering
- User Stories
- Program Governance
- Risk Management
- Dependency Management
- Time Management
- Scope Management
- Budget Management
- Project Lifecycle Management
- Agile
- SAFe
- Product Lifecycle Management
- Design Thinking
- Lean Six Sigma
- Kanban
- Scrum
- Jira
- Aha!
- MS Project
- Confluence
- Productboard
- Google Analytics
- SQL
- Figma
- Github
- Amplitude
- Slack
- Google AI Studio
- Agentforce
- Cross-Functional Leadership
- Executive Communication
- Stakeholder Management
- Change Management
- Executive Reporting
- Competitive Analysis
- Business Strategy
- Business Case Development
- Portfolio & Capacity Planning
- Value Realization
- Strategic Planning
Websites
Certification
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master (CSM)
- Certified SAFe 6 Agilist
- Team Kanban Practitioner
- Design Thinking Practitioner
- Advanced Certification in UI/UX Design
- Business Sustainability Management
- Lean Six Sigma Yellow Belt
Personal Information
Title: Program Manager | AI, Cloud & SaaS Solutions
Awards
- Stevie Awards, 2021, Winner, Innovative Use of Technology in Customer Service. Awarded for Piloting AI chatbot on Messaging Platforms.
- Hewlett-Packard (HP Inc.), Mastermind of Shift to Digital. Awarded for leading digital transformation strategy.
- Hewlett-Packard (HP Inc.), Most Valuable Player. Ranked in Top 5% of Global Talent.
- Hewlett-Packard (HP Inc.), Lead Innovator 2.0. Awarded for Automating Workforce Workflow.
Timeline
Program Manager - Lifecycle Services Business
Hewlett-Packard (HP Inc.)
06.2021 - 08.2024
Operations Manager - Commercial Accounts
Hewlett-Packard (HP Inc.)
11.2018 - 06.2021
Chief of Staff - India Operations Head
Hewlett-Packard (HP Inc.)
06.2017 - 11.2018
Associate Project Manager
Hewlett-Packard (HP Inc.)
09.2016 - 06.2017
Customer Success Manager
Hewlett-Packard (HP Inc.)
09.2014 - 09.2016
Master's - Engineering Management
Northwestern University
Bachelor of Engineering - Mechanical Engineering
Bhilai Institute of Technology