Ankit Gupta
Mumbai,India
Summary
Dynamic team leader with a proven track record of enhancing productivity and ensuring efficient task completion. Expertise in strategic planning and conflict resolution, coupled with strong skills in leadership, communication, and problem-solving. Committed to utilizing organizational and motivational abilities to drive success in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Team Leader
LA Technologies
Mumbai, Maharashtra
09.2024 - Current
- Conducted feasibility assessments for new customers.
- Handled Po Tracker maintenance related to billing, ISP vendor recharge activities, and daily escalations follow-up for ISP customers.
- Ensured completion of monthly, quarterly reporting, resolution of billing discrepancies.
- Delivered services within the agreed SLA, and evaluated ISP tasks for optimization.
- Ensuring the delivery of the project and activities as per the agreed SOW, and committed deliverables as per the contract, within the timeline.
- Emphasized prompt resolution of link-down tickets. Served as the main liaison, addressing customer queries and resolving ISP issues.
- monitored customer responses to enhance overall satisfaction levels.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Executive - Project Coordinator
Nexapp Technologies Private Limited
Pune, India
09.2022 - 08.2024
- Acted as a liaison between executives and other departments or teams involved in the project.
- Coordinated internal resources and third parties and vendors for the flawless execution of projects.
- Guided new hire in mastering full scope of project coordination tasks.
- Established effective partnerships across engineering teams, vendor networks, and clientele.
- Maintained accurate records of all project deliverables and documents throughout the life cycle of each project.
- Assisted team members during critical periods.
Project Coordinator
Tescom Business Solutions
07.2021 - 09.2022
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Education
Data Analytics - Computer And Information Sciences
Excelr Raising Excellence
Pune01.2024
Bachelor of Management Studies - Marketing Management and Research
S.K College of Science & Commerce
03-2021
Skills
- Critical Thinking in Problem Solving
- Project Management
- Data analysis
- Solutions Management Support
- Project Team Coordination
- Leading team meetings
- Team building
- Process optimization
- Effective communication
- Employee Skill Enhancement
- Interdepartmental collaboration
- Continuous improvement
Accomplishments
- Trained new team member with entire project coordination process.
- Built good relations with engineers, vendors, and clients.
- Helped support team whenever required.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Team Leader
LA Technologies
09.2024 - Current
Executive - Project Coordinator
Nexapp Technologies Private Limited
09.2022 - 08.2024
Project Coordinator
Tescom Business Solutions
07.2021 - 09.2022
Data Analytics - Computer And Information Sciences
Excelr Raising Excellence
Bachelor of Management Studies - Marketing Management and Research
S.K College of Science & Commerce