Ankit Sharma
Roanoke,USA
Summary
Dedicated and highly skilled Network Engineer with 4 Years of experience in designing, implementing, and managing complex network infrastructures. Adept at troubleshooting and resolving issues to ensure seamless network operations. Seeking an opportunity to contribute technical expertise and innovative solutions to a dynamic IT team. Highly skilled in designing, implementing, and managing complex computer networks tailored to meet organizational needs. Demonstrated ability to troubleshoot critical network issues, ensuring minimal downtime and optimal performance. Strong in collaborating with cross-functional teams to deliver projects on time and under budget, significantly improving operational efficiency. Applied innovative approaches to enhance system security and resilience against cyber threats, safeguarding company data and infrastructure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
NETWORK ENGINEER
Virginia and Georgia Transformer Corp
Roanoke, VA
12.2019 - Current
- Provide tier-2 support for network-related issues, ensuring timely resolution and minimal downtime
- Managed the installation and configuration of routers, switches, and firewalls in adherence to industry best practices
- Implement advanced routing protocols such as BGP, OSPF, EIGRP and RIP for complex network designs
- Monitor network performance and implemented proactive measures to prevent issues
- Resolve escalated customer support tickets related to networking issues in a timely manner
- Troubleshot LAN and WAN connectivity issues
- Conduct regular security audits and implemented measures to mitigate vulnerabilities
- Configure VPNs using IPSec, GRE and SSL protocols
- Secure network systems by establishing and enforcing policies and defining and monitoring access
- Work with vendors and internal support teams to update and patch network systems infrastructure
- Maintain an up-to-date knowledgebase of current trends and developments in the field of Network Engineering
- Report network operational status by gathering and prioritizing information and managing projects
- Deploy new hardware devices including routers, switches, firewalls and wireless access points
- Implement best practices regarding network security measures such as ACLs and VLAN segmentation
- Collaborate with department leaders to assess near-and long-term network capacity needs
- Interact and negotiated with vendors, outsources, and contractors to secure network products and services
- Enforce corporate IT policies through implementation of proper user authentication methods and authorization controls
IT Team Lead
Virginia Transformer Corp
Delhi, Delhi
01.2021 - 01.2023
- Developed and implemented IT processes to ensure compliance with industry standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Analyzed key performance indicators to identify effective strategies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated team members through recognition programs and performance-based incentives.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness
IT REMOTE SPECIALIST
IQor India
Noida, Uttar Pradesh
01.2012 - 12.2019
- Develop network-related documentation
- Coordinate network operations, maintenance, repairs, or upgrades
- Prepare detailed network specifications, diagrams, charts, equipment configurations, and recommended technologies
- Making process ITIL oriented
- Organize regular seminars and trainings to teach team members new techniques and methods
- Write and forward regular reports to the management
- Hands on experience on AD / Exchange / VMware / O365
- Resolve issues pertaining to AD, File & User Permissions, DNS, DHCP, Server Issues, OS
- Hands on experience on AD, Global Catalog, DNS, DHCP, ADFS & Single Sign-On
- Monitoring system performance and troubleshooting issues
- Build an internal wiki with technical documentation, manuals and SOPs
- Perform routine/scheduled audits of the systems, including all backups
- Managed the overall Service Desk Activities
- Working as First Point of Contact between operation and technology teams
- Multitasked Task such as handling Email, Phone
- Handling various conference services
- Providing online support (1st level) for the complaints registered in the Service Desk Tools (Vivantio)
- Primary responsibility is to take care that the calls assigned to the engineers are completed within defined SLA
- Escalated Calls as per defined Escalation Matrix
- Opened Bridge line and provide proper updated to the senior management and stakeholders about the business impacts related to high Severity incidents
- Handled of 24 helpdesk engineers' team
- Providing SLA report as demanded by customer
- Customization and Maintenance of Service Desk
- Implementated of new process
- Raising and implementing the changes in existing services through Change management process
- Coordinated between all Local and Global vendors to get the RCA of the Severity 1 issues and also responsible to share the same with client
- All type of application installation & activation
- Giving support to the end user through Remote for all desktop related issues
- Supported on all kind of user account related calls
- Created, deleted, modified, and blocked account
- Handled Operating System, Outlook and Software related troubleshooting
- Access related task on Print Server, file server
- Created detailed reports outlining the resolution of technical issues for future reference
- Diagnosed hardware and software faults using specialist diagnostic software tools
- Analyzed user needs to develop effective technical solutions that meet user requirements
TECHNICAL SUPPORT EXECUTIVE
Dish TV(Essel Group)
Noida, Uttar Pradesh
02.2009 - 05.2010
Education
B.COM. -
Delhi University
01.2006
COMPLETED COURSEWORK TOWARDS MBA - IT
Institute of Management Technology
Ghaziabad, USSkills
- Root Cause Analysis
- Network Protocols
- Routing and Switching
- Hardware
- Troubleshooting
- Cisco Wireless Routers and Switches
- VPN Technologies
- Windows Server
- Active Directory
- Exchange
- VMware
- O365
- Time Management
- Planning Skills
- Communication Skills
- Self-development
- Analytical Skills
- Problem Solving
- Decision-making Skills
- Organizational Skills
- Leadership
- ITIL framework
- Risk assessment
- Data management
- Multitasking and prioritization
- Documentation development
Certification
- Cisco Certified Network Associate (CCNA)
- AZ-900 Microsoft Azure Fundamentals
- ITIL4 Foundation (ITIL)
- MCSA Certified (Microsoft Certified Professional)
Disclaimer
All information in this resume is true and correct to the best of my knowledge and belief.
Languages
- English, Advanced
- Hindi, Advanced
Personal Information
- Father's Name: Suresh Sharma
- Marital Status: Married
- Visa Status: L1B
Timeline
IT Team Lead
Virginia Transformer Corp
01.2021 - 01.2023
NETWORK ENGINEER
Virginia and Georgia Transformer Corp
12.2019 - Current
IT REMOTE SPECIALIST
IQor India
01.2012 - 12.2019
TECHNICAL SUPPORT EXECUTIVE
Dish TV(Essel Group)
02.2009 - 05.2010
B.COM. -
Delhi University
COMPLETED COURSEWORK TOWARDS MBA - IT
Institute of Management Technology
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