Mark Bowman
Solon,OH
Summary
I have several years of network experience with both repair and provisioning tasks with multiple companies and a variety of network systems. I have worked hard to be a solid POC for both internal and external customers.
Overview
20
20
years of professional experience
Work History
Network Engineer
Windstream
Twinsburg, Ohio
10.2012 - 11.2023
- Initially brought in to provision broadband circuits over all Windstream networks, and then over PAETEC systems and others
- I was selected to a tiger team role for advanced troubleshooting of provisioning issues and from there I was brought into a turn up role configuring new devices and circuit paths
- I was then transferred to role where I was responsible for deinstalling broadband equipment
- I worked with local techs and circuit design to remove older equipment.
NOC Technician
Verizon Business
Hilliard, Ohio
01.2007 - 01.2012
- I worked as a repair tech for managed customer services
- Troubleshooting Internet access issues from modem to the backbone.
NOC Technician
NiSource Inc.
Columbus, Ohio
01.2004 - 01.2007
- Maintained and monitored the gas lines coming up from the Gulf of Mexico
- Troubleshooting outages and documenting dispatches to remote locations throughout the eastern part of the country.
Education
High School Diploma -
Medford High School
Medford, MASkills
- Technical Troubleshooting
- Technical Support
- Change Management
- Verbal and Written Communication
- Organized and Detail-Oriented
- Hardware Installation
- Root Cause Analysis
- Network Operations
- Network Configuration
- Equipment Configuration
- Windows 95/98/2000/XP/XP Pro/NT
- Bandwidth Evaluations
- Network Performance Analysis
- Connectivity Troubleshooting
- Effective Communication
Personal Information
Title: Network Engineer
Timeline
Network Engineer
Windstream
10.2012 - 11.2023
NOC Technician
Verizon Business
01.2007 - 01.2012
NOC Technician
NiSource Inc.
01.2004 - 01.2007
High School Diploma -
Medford High School