ANKITA MAMGAIN
Novi
Summary
Dynamic and result oriented Team Lead with 9+ years of experience in the Account Receivables - US Healthcare Industry & 1 year in Customer Service Industry. Recognized for leading the development of project with problem-solving and leadership skills. Adept at coaching, motivating, and developing team members.
Overview
9
9
years of professional experience
Work History
Project Manager
Garden City Hospital - Prime Healthcare Management
03.2025 - Current
- Monitored Epic work queues (WQs) and resolved daily queries related to Accounts Receivable and Billing, ensuring accurate and timely financial transactions.
- Trained and mentored team members and project managers, fostering skill development and improving overall project outcomes.
- Prepared and presented monthly high-dollar (25k+ Insurance Balance) inventory reports; facilitated stakeholder meetings to optimize inventory management strategies.
- Analyzed legal case inventory to support litigation and arbitration processes, providing actionable insights for insurance-related cases.
- Assisted with contract tool operations, identified breakout issues, and collaborated with the contract team to implement corrective measures and maintain compliance.
- Connected with C-suite executives to present daily, weekly, and monthly reports, delivering strategic insights, and fostering executive-level alignment.
- Conducted in-depth analysis of project performance data to drive informed decision-making and continuous improvement initiatives.
- Coordinated with external vendors to ensure timely delivery of resources and services, maintaining project timelines and quality standards.
Team Lead
PrimEra Medical Technologies
01.2023 - Current
- Managed multiple Hospital Billing facilities in RCM cycle.
- Providing strategic allocation to the team for improving the GCR, reducing denials & AR days.
- Provided end to end training including basic RCM, denial, and software training to 25 freshers with multiple state contracts and guidelines for multiple Primera-OP AR facilities. Mentored through the OJT phase and transitioned the team to work on different RCM departments such as EVBV, Payment Posting team, Appeals follow-up team.
- Develop and implement processes that improve efficiency and productivity.
- Monitor team performance and provide feedback to ensure project milestones and objectives are met.
- Providing process training and conducting SBS for the new hires.
- SLA’s - GCR, P/C, FPCR, Cost to collect and Resolution rate.
- Stake Holder Management - Preparing and auditing Appeals (clinical/coding/technical), ROI trackers, CBO assistance, coding, and patient correspondence letters to bridge the gaps in the process.
- Identifying opportunities for change in mode of claims submission from paper to electronically, possible adjustment volumes for performing bulk actions & report level accounts for bulk notes posting.
- Prepared high inventory (25k+ Insurance balance) inventory qualified account comments for multiple facilities for M7 calls.
- Researched and prepared market SOPs for Alabama, Florida, Georgia & Ohio.
- Handled EVBV project with a team of 22 for running the eligibility and benefits for the patient while Relay outage.
Business Process Lead
Tata Consultancy Services Pvt Ltd.
02.2021 - 01.2023
Subject Matter Expert
Primera Medical Technologies Pvt Ltd.
11.2019 - 01.2021
Quality Analyst
Pacific An Access Healthcare Pvt Ltd.
05.2019 - 11.2019
Account Receivables, Executive
Pacific An Access Healthcare Pvt Ltd.
11.2016 - 04.2019
Education
Bachelor of Commerce -
Delhi University SOL, DU
India01.2016
Senior Secondary - undefined
Police Modern School, CBSE Board
01.2013
High School - undefined
Police Modern School, CBSE Board
01.2011
Skills
- Leadership and Team Management
- Operation Analysis and Strategy
- Communication and Interpersonal Skills
- People Management
- Epic
- Meditech
- Magic
- Nextgen
- ECW
- Relay Products
- One Content
- OnBase Unity Client
- Chart Maxx
- Reimx
- PPMT
Timeline
Project Manager
Garden City Hospital - Prime Healthcare Management
03.2025 - Current
Team Lead
PrimEra Medical Technologies
01.2023 - Current
Business Process Lead
Tata Consultancy Services Pvt Ltd.
02.2021 - 01.2023
Subject Matter Expert
Primera Medical Technologies Pvt Ltd.
11.2019 - 01.2021
Quality Analyst
Pacific An Access Healthcare Pvt Ltd.
05.2019 - 11.2019
Account Receivables, Executive
Pacific An Access Healthcare Pvt Ltd.
11.2016 - 04.2019
Senior Secondary - undefined
Police Modern School, CBSE Board
High School - undefined
Police Modern School, CBSE Board
Bachelor of Commerce -
Delhi University SOL, DU