Anlameesha Simpson
Customer Service Representative II
Cochran,GA
Summary
Hardworking Billing Representative eager to contribute to customer and business needs by leveraging top strengths in organization, prioritization and communication. Adept at generating bills, entering data and resolving discrepancies. Ready to take on new professional challenges at Continuum Global Solutions.
Overview
8
8
years of professional experience
Work History
Billing Representative
Continuum Global Solutions
Anderson, TX
03.2021 - Current
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Assessed accounts for payment status and reached out to customers.
- Reviewed and solved account and billing discrepancies.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Received incoming information and entered into database system.
- Performed quality assurance evaluations of processes and previous bills.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Applied more than 10 payments per week
- Assessed accounts for payment status and reached out to customers
- Reviewed and solved account and billing discrepancies
- Performed quality assurance evaluations of processes and previous bills
Cashier
Walmart
Garden City, SC
06.2020 - 02.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $500 or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Housekeeping Supervisor
Captain's Quarters Resort
Myrtle Beach, SC
05.2017 - 09.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Directed team of 8 personnel in busy hotel with 45 rooms.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
Executive Assistant Manager of Housekeeping
Mastercorp Resort Housekeeping Services
North Myrtle Beach, SC
09.2015 - 07.2016
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Trained junior office staff in correct procedures and reporting requirements.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Filed paperwork and organized computer-based information.
- Conducted research, gathered information from multiple sources and presented results
- Developed and maintained courteous and effective working relationships
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed team communications and information for meetings
Education
GED -
Adult Education
Columbia, SC04.2021
Skills
- Financial Documentation
- Services Rendered Documentation
- Adding, Calculating and Billing Machines
- Statement Distribution
- Problem Sensitivity
- Equipment Monitoring and Troubleshooting
- Stop Payments
Timeline
Billing Representative
Continuum Global Solutions
03.2021 - Current
Cashier
Walmart
06.2020 - 02.2021
Housekeeping Supervisor
Captain's Quarters Resort
05.2017 - 09.2018
Executive Assistant Manager of Housekeeping
Mastercorp Resort Housekeeping Services
09.2015 - 07.2016
GED -
Adult Education