Anli Ladron De Guevara
Miami,FL
Summary
A seasoned Housekeeping Supervisor with a proven track record at The Palms at Town & Country, I excel in maintaining impeccable cleanliness and guest satisfaction. My expertise in cleaning, sanitation, and exceptional guest relations, coupled with a talent for staff scheduling and fostering a culture of continuous improvement, has significantly enhanced customer trust and satisfaction.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
The Palms at Town & Country
04.2013 - 02.2019
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
High School Diploma -
Amistad Cubano Sovietica
Cuba.06-2005
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Staff Scheduling
Languages
English
Elementary
Timeline
Housekeeping Supervisor
The Palms at Town & Country
04.2013 - 02.2019
High School Diploma -
Amistad Cubano Sovietica
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