Anllelys Silverio De Montán
New York,NY
Summary
Dynamic and results-driven professional with extensive experience at Spirit Airlines Inc., excelling in staff management and customer service. Proven track record in training and mentoring teams, enhancing operational efficiency, and ensuring compliance with safety regulations. Bilingual communicator skilled in optimizing workflows and resolving customer inquiries effectively.
Overview
6
6
years of professional experience
Work History
Supervisor
Spirit Airlines Inc.
04.2023 - 04.2024
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluate the performance of each employee, coordinate flight operations every day and be able to provide the best service to passengers as an airline.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
Lead Station Agent
Spirit Airlines Inc.
02.2023 - 04.2024
- Supervised daily station operations to ensure efficient passenger flow and on-time departures.
- Trained and mentored new agents, fostering a collaborative team environment.
- Implemented process improvements for baggage handling, enhancing efficiency and reducing delays.
- Coordinated communication between ground crew and flight operations to optimize service delivery.
- Managed check-in procedures, ensuring compliance with safety regulations and company policies.
- Resolved passenger inquiries and complaints promptly, maintaining high customer satisfaction levels.
Ground Security Coordinator
Spirit Airlines Inc.
05.2021 - 04.2024
- Coordinated security operations to ensure compliance with federal regulations and company policies.
- Implemented procedures for monitoring passenger and employee safety in high-traffic areas.
- Collaborated with law enforcement and emergency responders during security incidents.
- Conducted regular training sessions for staff on security protocols and emergency response procedures.
- Reduced security risks by conducting thorough inspections of aircraft, baggage, and cargo.
Ground Operations Agent
Spirit Airlines Inc.
09.2020 - 04.2024
- Coordinated cargo loading and unloading operations to ensure timely departures.
- Monitored aircraft ground handling processes, maintaining safety and compliance standards.
- Assisted in pre-flight inspections, verifying equipment functionality and readiness.
- Collaborated with team members to resolve operational issues promptly and efficiently.
- Maintained accurate records of flight operations and baggage handling activities for operational efficiency.
- Understood FAA, TSA and airport regulations and verified compliance.
Guest Service Agent
Spirit Airlines Inc.
07.2019 - 04.2024
- Provided exceptional customer service to enhance guest experience and resolve inquiries.
- Assisted passengers with check-in processes, boarding procedures, and baggage handling.
- Maintained up-to-date knowledge of airline policies to ensure compliance and efficiency.
- Collaborated with team members to streamline operations and improve service delivery.
- Operated reservation systems to manage bookings and provide accurate flight information.
Security Agent
LONGPORT AVIATION SECURITY
12.2018 - 04.2024
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Conducted regular patrols of airport premises to identify and mitigate potential security risks.
- Assisted in screening passengers and luggage using advanced security equipment and protocols.
- Responded promptly to security incidents, coordinating with law enforcement when necessary.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
Security
CESAC
12.2017 - 04.2024
- Supervised security operations, ensuring compliance with safety protocols and procedures.
- Trained and mentored team members on effective surveillance techniques and emergency response strategies.
- Conducted regular inspections of facilities to identify vulnerabilities and implement corrective measures.
- Collaborated with local law enforcement to enhance security measures and incident response plans.
Education
Associate of Science -
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Bilingual
- Operation Systems Management
- Office Suites
- Emails and calendar managements
- Communication and collaboration tools
Timeline
Supervisor
Spirit Airlines Inc.
04.2023 - 04.2024
Lead Station Agent
Spirit Airlines Inc.
02.2023 - 04.2024
Ground Security Coordinator
Spirit Airlines Inc.
05.2021 - 04.2024
Ground Operations Agent
Spirit Airlines Inc.
09.2020 - 04.2024
Guest Service Agent
Spirit Airlines Inc.
07.2019 - 04.2024
Security Agent
LONGPORT AVIATION SECURITY
12.2018 - 04.2024
Security
CESAC
12.2017 - 04.2024
Associate of Science -
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Matthew BogerMatthew Boger
Flight Attendant at Spirit Airlines Inc.Flight Attendant at Spirit Airlines Inc.
Yesenia SantosYesenia Santos
Assistant Manager of Operations at Spirit Airlines Inc.Assistant Manager of Operations at Spirit Airlines Inc.
Carlos FranceschiCarlos Franceschi
Airline Pilot at SPIRIT Airlines Inc.Airline Pilot at SPIRIT Airlines Inc.
Shahzeb ArifShahzeb Arif
Vice President, Analytics at Publicis CollectiveVice President, Analytics at Publicis Collective