Professional Summary- Experienced Registered Nurse with 20+ years of continuous work experience. Emphasis on providing quality care to patients, families, and communities in addition to significant experience with leadership roles managing small groups to large departments. Knowledge of various care settings including inpatient hospital environment as well as community and ambulatory settings. Well versed in working with chronic disease as well as complex situations requiring strong communication, assessment, and care planning skills.
Overview
26
26
years of professional experience
Work History
Care Manager RN
Virginia Mason Franciscan Health
09.2022 - Current
Inpatient Hospital Care Management. As a member of a multidisciplinary team, in a leadership role, is responsible for coordination of patient care along the full continuum and/or for a target population.
Care Manager
Multicare Health System
01.2017 - Current
Responsible for exemplary cross continuum care coordination
Works with physicians, peers, community colleagues, and others to orchestrate care across health care continuum, to identify opportunities to continually improve patient care and services, to improve population health, and to achieve collaborative practices that exemplify MultiCare Health System’s commitment to patient centered care and community engagement
Social Services Coordination & Assistant Director
Puyallup Tribe of Indians
06.2011 - 12.2019
Provide care coordination and case management services to clients enrolled in the Puyallup Tribe Elder and Vulnerable Adult Program
Duties vary widely and include (but not limited to) intense one-on-one partnering with individual clients, working with large families and the tribal community at large, networking with outside agencies to assist tribal clients/families
Assist with coordination of nursing and health care needs of residents as well as daily operations of tribal assisted living facility
Hospital Liaison/Care Management Nurse
Group Health Cooperative
04.2010 - 03.2011
Provide intensive care coordination and discharge planning for Group Health patients
admitted to acute inpatient settings
Establish collaborative plan of care to assure adherence to medical plan, improve
functional status and improve ability to self-manage once discharged from hospital
Collaborate with patient, family, physician, and other members of health care team to
assess current and future health care needs, coordinate care to maximize the timing and
sequencing of multiple, complex care activities
Care Coordinator
Puyallup Tribe of Indians
04.2008 - 04.2010
Perform care coordination/case management for clients enrolled in the elder and
vulnerable adult services program
Assist Executive Director with staff development, program operations and program
structure
Develop program policies and procedures specific to program’s services
Provide professional guidance to support staff regarding client issues and concerns
Utilization Management Specialist
Triwest Healthcare Alliance
10.2007 - 03.2008
Conduct Medical / Surgical medical necessity reviews
Compile information needed to process prior authorization requests and documents in the
medical management system
Prepare and present cases for Medical Director review
Refer cases to Case Management and Disease Management as appropriate
Advise non-clinical staff on clinical and coding questions
Clinical Nursing Services Specialist
CVS/Caremark Specialty Pharmacy
04.2007 - 02.2008
Provide education and training to clients and families regarding PAH and associated
treatments and therapies
Perform clinical case management with clients with PAH and
other diseases
Provide ongoing support and education to physicians and nurses in appropriate
management of clients with PAH
Educate clients, families, medical personnel to services provided by CVS/Caremark
Specialty Pharmacy
Collaborate with colleagues to build beneficial relationships with clients and
medical personnel specific to PAH
Provide clinical sales support related to PAH and associated
treatment options and high-tech therapies
Nursing Director
Pediatric, Community, Puyallup Tribal Health Authority
04.2003 - 04.2007
Provide care coordination and case management services to clients enrolled in the Puyallup Tribe Elder and Vulnerable Adult Program
Duties vary widely and include (but not limited to) intense one-on-one partnering with individual clients, working with large families and the tribal community at large, networking with outside agencies to assist tribal clients/families
Manage daily operations of busy ambulatory Medical Clinic with 8 medical providers
Direct and manage the Community Health and Pediatric Departments
Duties include
preparing and monitoring the nursing budget, manage scheduling for providers, nurses
and support staff, manage supply inventory, provide direct general nursing care to
clients
Plan, monitor and execute staffing requirements including recruitment, retention,
training, management, motivation, supervision, conducting performance
evaluations/competency assessments
(cont.)
Responsible for on-call coverage rotation, scheduling, and management
Participate in the development and implementation of goals, objectives, and policies and
Procedures
Address client, staff, and department concerns/complaints
Participate in quality improvement efforts, reports, committee representation, utilization
Review
Staff the Medical Director/Nurse meetings, lead nurse management meetings
Exercise sound leadership and public relations with the client population and the broader
Puyallup and Tacoma Communities
Oversee provider and client scheduling, coordinate schedules with other medical services
Coordinate interdepartmental operational logistics concerning care delivery, conflict
resolution, scheduling, and planning
Staff Nurse/Nurse Care Manager
Puyallup Tribal Health Authority
01.2000 - 01.2003
Provide outcome-driven goals/objectives for each client, provide
specific health education and information driven by diagnosis or
current health concern, continuously re-evaluate plan of care
Track and monitor all care and services rendered, outcomes, performance
improvement, and progress on, prepare monthly reports of face-to-face,
telephone encounters, other contacts with clients/clients and submit on a
timely basis
Responsible for follow up on clients with complex health issues after
discharge from acute care facilities
Assist clients with making arrangements for outside specialty providers
Coordinate medical care for clients referred by medical providers
Responsible for client intake and assessment for individuals presenting to
clinic for various medical care
Perform nursing triage for clients presenting with urgent and non-urgent
complaints
(cont.)
Med-Surg Telemetry Staff Nurse
Saint Joseph Medical Center
01.1998 - 01.2000
Performed primary and team nursing care in a busy telemetry unit for clients who need continual cardiac monitoring
Responsible for client admission and discharge per physician orders
Performed thorough client assessment, medication management and clinical nursing skills
Education
Registered Nurse, Bachelor of Science - Nursing
Pacific Lutheran University
WA
12.1997
Skills
Case assessments
Medical chart documentation
Team Building
Staff Management
Multidisciplinary team collaboration
Relationship building and retention
Patient education and counseling
Training and mentoring
Care Management
Complex Care
Affiliations
Washington State Registered Nurse—active
American Heart Association CPR—active
American Case Management Association-active
Timeline
Care Manager RN
Virginia Mason Franciscan Health
09.2022 - Current
Care Manager
Multicare Health System
01.2017 - Current
Social Services Coordination & Assistant Director
Puyallup Tribe of Indians
06.2011 - 12.2019
Hospital Liaison/Care Management Nurse
Group Health Cooperative
04.2010 - 03.2011
Care Coordinator
Puyallup Tribe of Indians
04.2008 - 04.2010
Utilization Management Specialist
Triwest Healthcare Alliance
10.2007 - 03.2008
Clinical Nursing Services Specialist
CVS/Caremark Specialty Pharmacy
04.2007 - 02.2008
Nursing Director
Pediatric, Community, Puyallup Tribal Health Authority
Director Patient Access at Virginia Mason Franciscan Health (Common Spirit Health)Director Patient Access at Virginia Mason Franciscan Health (Common Spirit Health)
Patient Safety Specialist at CommonSpirit Northwest Region, Virginia Mason Franciscan Health (VMFH)Patient Safety Specialist at CommonSpirit Northwest Region, Virginia Mason Franciscan Health (VMFH)