Anmolpreet Kaur
Gainesville,VA
Summary
Dynamic client services professional with extensive experience engaging with industry customers in the aviation service sector. Proven track record of boosting sales and enhancing team productivity through effective communication and a deep understanding of products, services, and consumer trends. Committed to the highest ethical standards, fostering customer trust while leveraging strong proficiency in Microsoft Office.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Psa Airlines (American Airlines)
Washington, DC
03.2022 - Current
- Enhanced customer service strategies and safety procedures by participating in periodic training.
- Boosted company reputation by demonstrating attentiveness during customer interactions.
- Addressed emergencies by administering immediate medical care.
- Provided clear demonstrations of safety guidelines and emergency steps to passengers before flight.
- Handled in-flight concerns effectively to enhance passenger satisfaction.
General Manager
Akivva Grill
Arlington, VA
11.2019 - 01.2022
- Processed and served meals to 150-250 customers daily with efficiency.
- Established budget plans, adjusted menu pricing strategies, and collaborated with vendors for inventory management.
- Trained team members and servers on best practices to increase operational efficiency.
- Reduced operational risks through collaboration with team members and evaluation of performance metrics.
Certified Nursing Assistant
Home Health Care
Annandale, VA
09.2018 - 10.2019
- Assessed patient conditions to determine wounds, behavioral issues, and significant symptoms.
- Engaged patients in group activities to enhance mood and cognitive functions.
- Recorded vital signs and documented observations to deliver individualized patient care.
- Fostered strong workplace relationships by skillfully communicating with a broad range of patients and employees.
Customer Service Representative
Ashley home store
Alexandria, VA
01.2017 - 09.2018
- Handled inbound communications via phone, chat, and email to aid customer service.
- Coordinated deposit collection and payment processing.
- Documented all aspects of customer interactions including transactions and comments for efficient follow-up.
- Demonstrated professionalism in handling challenging customer interactions.
Server
Denny's
Alexandria, VA
08.2015 - 01.2017
- Promoted high-margin items like appetizers and mixed drinks to drive revenue.
- Prepared dining arrangements to enhance customer satisfaction and encourage return visits.
- Fostered enduring connections with returning clientele.
- Addressed concerns from guests and employees to ensure optimal customer satisfaction.
- Delivered outstanding service to achieve client satisfaction.
Education
Certification - Flight Attendant Certification
American Airlines
Charlotte, NC04-2022
Certification - Certified Nursing Assistant
ECPI University
Manassas, VA08-2018
Associate of Science - General Studies And Biology
Northern Virginia Community College
Alexandria, VA05-2018
Skills
- Workflow planning
- Customer assistance
- Efficient multitasker
- Microsoft Office
- Verbal and written communication
- 50 to 70 words per minute
- Complaint resolution
- Critical thinking
Languages
English
Native language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Timeline
Flight Attendant
Psa Airlines (American Airlines)
03.2022 - Current
General Manager
Akivva Grill
11.2019 - 01.2022
Certified Nursing Assistant
Home Health Care
09.2018 - 10.2019
Customer Service Representative
Ashley home store
01.2017 - 09.2018
Server
Denny's
08.2015 - 01.2017
Certification - Flight Attendant Certification
American Airlines
Certification - Certified Nursing Assistant
ECPI University
Associate of Science - General Studies And Biology
Northern Virginia Community College
Personal Information
Citizenship: US Citizen
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