Mia Welch
Riverside,California
Summary
Highly skilled flight attendant with solid experience in providing exceptional customer service and ensuring passenger safety on numerous flights. Possess strong communication, problem-solving, and teamwork abilities. Contributed to enhancing onboard experience by implementing feedback-driven improvements and maintaining high standards of comfort and safety for all passengers. Organized Administrative Assistant with 3 years + of hands-on experience handling clerical and bookkeeping tasks. Diligent and punctual individual skillful in performing accounts receivable duties and reconciliations. Superior WPM typing speed and diverse software proficiency. Solid background in high volume office tasks, delivering exceptional work. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Psa Airlines
Charlotte, NC
08.2024 - Current
- Provided onboard customer service such as assisting with seat belt extensions, beverage and meal services, and responding to passenger inquiries.
- Conducted safety checks of the cabin prior to flight departure and ensured that all passengers were seated and buckled for take off.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Reported any maintenance issues observed within the aircraft cabin to supervisors for follow up action.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Maintained cleanliness of aircraft cabins by collecting garbage after each flight leg; restocking supplies when necessary; wiping down surfaces; .
Receptionist/ Manager
Shipwreck Barbershop
Riverside, CA
06.2021 - Current
- Greet and welcome clients and visitors and create a positive first impression of the company; Gather new client information during the initial phone call and scheduling appointments; Direct visitors to wait in the lobby while notifying the barbers of the visitor's arrival; Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mail; Schedule appointments and maintain calendars for the barbers; Prepare events and travel arrangements for the barbers; Maintain both physical and digital filing systems and create a more efficient filing process; Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed; Pay everyone out at the end of the day with correct pay they made in totals from the haircuts.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Organized photo shoots related to product launches or special promotions when necessary.
- Assisted with the development and implementation of marketing campaigns.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Managed and executed social media strategy, coordinating posting and engagement efforts.
- Researched current trends in digital marketing to stay up-to-date with industry developments.
- Generated content for various media platforms, such as websites and social media accounts.
- Organized promotional events, including scheduling speakers and coordinating activities.
Certified Nursing Assistant / Administrative Assistant
Valencia Gardens
Riverside, CA
11.2020 - 03.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness; Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate; Exhibited compassionate care and communication regarding issues surrounding death and dying; Managed and maintained patient rooms, shared-living areas and nursing stations; Medical Terminology Knowledge; Documentation Procedures Expert; Performing Patient Intakes; Grooming and Bathing Assistance; Collecting Specimens; Electronic Recordkeeping; Database Administration; Charting Expertise; Verbal and written communication; Microsoft; High stress tolerance; Strong work ethic; Time- management; Organization; Public relations; Following policy and procedures; Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns; Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status; Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment; Documented activities and recorded information in EMR system; Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials; Developed administrative processes to achieve organizational objectives and improve office efficiency; Responded effectively to sensitive inquiries or complaints; Answered phone calls and emails to provide information, resulting in effective business correspondence; Organized both physical and digital files and updated reports to coordinate project materials; Scheduled appointments, meetings and events for management staff; Processed financial documents, contracts, expense reports and invoices; Input client information into spreadsheets and company database to provide leaders with quick access to essential client data; Reviewed and updated account information in company computer system.
Cashier
Pizza Hut
Riverside, CA
02.2020 - 11.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity; Collected payments and provided accurate change; Helped customers find specific products, answered questions and offered product advice; Delivered high level of customer service to patrons using active listening and engagement skills; Tracked company inventories, moved excess stock and arranged products to improve sales; Worked closely with front-end staff to assist customers; Accepted cash and credit card payments, issued receipts and provided change; Learned roles of other departments to provide coverage and keep store operational.
Caregiver/ Administrative Assistant
Castle Care Homes Inc
Norco, CA
01.2018 - 03.2020
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries; Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges; Monitored vital signs and medication use, documenting variances and concerning responses; Tracked and reported clients' progress based on observations and conversations; Engaged with patients and families to provide emotional support and daily living instruction; Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials; Tracked and submitted employee timesheets to prepare for payroll processing; Organized both physical and digital files and updated reports to coordinate project materials; Scheduled appointments, meetings and events for management staff; Input client information into spreadsheets and company database to provide leaders with quick access to essential client data; Reviewed and updated account information in company computer system; Proofread and edited documents to correct errors; Audited new data, identifying potential issues and corroborating reports.
Warehouse Associate
UPS
12.2017 - 01.2018
- Packed and labeled merchandise to prepare for loading and shipment to customers; Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities; Received deliveries, scanned packages and updated orders in internal database; Reviewed inventory sheet against shipments received and alerted manager of discrepancies; Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Education
Bachelor's Degree in Business Administration -
California Baptist University
Riverside, CA08-2024
AA Psychology -
Riverside City College
Riverside, CA06.2021
High School Diploma -
Summit View
Skills
- Medical Terminology Knowledge
- Documentation Procedures Expert
- Performing Patient Intakes
- Electronic Recordkeeping
- Database Administration
- Charting Expertise
- Verbal and written communication
- Microsoft
- High stress tolerance
- Strong work ethic
- Time- management
- Organization
- Public relations
- Following policy and procedures
- Workflow Planning
- Schedule Management
- Vendor Relationship Management
- Accounts Payable and Receivable
- Supply Management
- Digital Marketing
- Advertising Design
- Meeting Preparation
- Website Maintenance
- Trend Analysis
- Customer Service
- Event Coordination
- Campaign Support
- Excel
- Microsoft
- SAP
- Flight safety
- Emergency response coordination
- Adult AED and CPR
- FAA regulations
- Safety procedures
- Emergency situations management
Timeline
Flight Attendant
Psa Airlines
08.2024 - Current
Receptionist/ Manager
Shipwreck Barbershop
06.2021 - Current
Certified Nursing Assistant / Administrative Assistant
Valencia Gardens
11.2020 - 03.2021
Cashier
Pizza Hut
02.2020 - 11.2020
Caregiver/ Administrative Assistant
Castle Care Homes Inc
01.2018 - 03.2020
Warehouse Associate
UPS
12.2017 - 01.2018
Bachelor's Degree in Business Administration -
California Baptist University
AA Psychology -
Riverside City College
High School Diploma -
Summit View
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