Ann Abanaka
Lewisville,TX
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
14
14
years of professional experience
Work History
Human Resources Assistant
Alpha Omega Hospice
Carrollton, TX
08.2022 - Current
- Supported day-to-day operations of HR functions and duties
- Filed papers and documents into employee files
- Maintained and updated employee records to support accuracy and compliance
- Assisted with recruitment and interview processes to develop pipeline of candidates for employment
- Maintained employee records including benefits, leaves of absence, performance reviews and disciplinary actions
- Packaged new hire packets and materials for distribution to newly hired employees
- Coordinated job postings, interviewing, and selection process
- Processed workers' compensation claims following company protocols
- Prepared and set up for new employee orientations
- Prepared badges, passes and identification cards and performed other security-related duties
Office Manager
Alpha Omega Hospice
Carrollton, TX
08.2021 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Implemented office procedures, creating streamlined processes
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Delivered quality customer service to staff and customers
- Trained and onboarded new office staff members
- Supervised administrative staff, driving front office operations and continuous workflow
Staffing Coordinator
Hospiceplus
Lewisville, TX
06.2013 - 08.2021
- Developed relationships with hiring managers to ensure staffing needs were met in a timely manner
- Interacted with employees to cover daily staffing requirements
- Conducted phone screenings of candidates to assess qualifications, skills, experience, and other criteria
- Maintained accurate records of all hiring activities, including employee files, applicant information, reference checks, and background checks
- Scheduled job interviews and orientations, ensuring timely and efficient communication with candidates and client companies
- Managed and resolved employee and client complaints and issues, ensuring timely and satisfactory resolution
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms
Patient Care Coordinator
Hospiceplus
Lewisville, TX
06.2010 - 08.2021
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues
- Used computer and job-related software to compile and record medical charts and reports
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders
- Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility
- Answered telephones and directed calls and voicemails to appropriate staff
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
- Collaborated closely with multidisciplinary teams including physicians, nurses, social workers, physical therapists to ensure seamless coordination of care services
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Assisted in training new patient care coordinators on medical terminology, procedures, and protocols
- Determined medical insurance eligibility in accordance with patient's current plan coverage
Skills
- Time Management
- Decision Making
- Performance Evaluation
- Organizational Skills
- Interpersonal Skills
- Onboarding Coordination
- HR Policies Compliance
Timeline
Human Resources Assistant
Alpha Omega Hospice
08.2022 - Current
Office Manager
Alpha Omega Hospice
08.2021 - Current
Staffing Coordinator
Hospiceplus
06.2013 - 08.2021
Patient Care Coordinator
Hospiceplus
06.2010 - 08.2021