Ann Anderson
Austin,MN
Overview
32
32
years of professional experience
Work History
Advertising Account Executive
Dodge County Independent
Kasson
10.2025 - Current
- I develop and coordinated sales promotions and incentives to meet business goals with my accounts and analyze and communicated sales and performance results to senior management.
- I monitored campaign performance and worked with clients to facilitate campaign success and ensure that the advertising they are doing is working for their needs.
- I managed to bring new and inactive accounts and valuable accounts with successful cold calling, networking and referral management creating an increase of revenue.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
Customer Service Rep
Cooperative Response Center
Austin
03.2020 - 05.2025
- I would answer over 19,000 membership calls a year while handling of power outages, taking emergency utility calls, handled Consumer Service Calls.
- Handled utility payments for current services as well as disconnected accounts, customers services general calls and worked with utility companies with membership issues.
- Conducted over 100 membership surveys for utilities and coops.
- I was assigned member surveys and would do over 50 utilities and coops surveys a year.
- Managed high-volume call traffic while maintaining quality service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Advertising Director
Dodge Media/Bussler Publication
Kasson
10.2010 - 02.2020
- I managed the growth and revenue by 400% of the Dodge County Independent, Dodge County Advantage and managed the growth and revenue by 800% of the Steele County Times while I managed advertising revenues and yearly budget forecasts for two publications that include 2,000 weekly circulation (each) newspapers, 15,000 weekly circulation shoppers, and many special publications throughout each year as well as sales team.
- I assisted in paginating for the newspapers, created advertisements, legal advertisement, and promotional advertisements, the shopper, special sections, specialty tabs and magazines.
- Mentored junior staff, fostering skills in campaign development and project management.
- Analyzed sales and marketing data for improved strategies.
- Set department budgets according to revenue and expense projections.
- Attended customer meetings, trade shows and conferences as company representative.
Advertising Specialist
Mower County Shopper
Austin
08.2003 - 11.2009
- Develop and coordinate advertising and promotional sections.
- I would meet clients and build advertising strategies for their business's.
- I would cold call new accounts and built my account list to cover within the county as new accounts outside of the county.
- I served two and half years as the circulation manager and while fulltime in sales.
- I was the publisher and creator of the magazine called Student Life.
- I worked with the local schools to have students publish stories.
- This magazine was provided to students and staff throughout the public, private schools and college in Austin. Published between 2006-2009.
- I would collaborated with creative teams to design eye-catching advertisements and layout of the StudentLIFE Magazine during the three years it was published.
- Enhanced client relationships through consistent communication and providing creative solutions for their advertising needs.
- Designed compelling presentations that successfully pitched new ideas and secured additional business from prospective clients.
- Spearheaded successful product launches with comprehensive marketing plans that included print, digital, and social media platforms.
Healthcare - Assisted Living Facilities/Nursing Homes
Assisted Living Facility
Austin
01.1994 - 01.2003
- Worked as a PCA and a Home Health Aide in Austin, Owatonna and Waseca area - assisted the elderly with everyday living tasks and passing of medications.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
General
Riverland Community College
AustinHigh School Diploma -
Austin High School
Austin06.1993
Skills
- Microsoft Office
- Research
- CRM software
- Customer service
- Goal oriented
- Relationship building
- Client relations
- Sales
- Marketing
- Advertising
- Teamwork
- Problem-solving
Timeline
Advertising Account Executive
Dodge County Independent
10.2025 - Current
Customer Service Rep
Cooperative Response Center
03.2020 - 05.2025
Advertising Director
Dodge Media/Bussler Publication
10.2010 - 02.2020
Advertising Specialist
Mower County Shopper
08.2003 - 11.2009
Healthcare - Assisted Living Facilities/Nursing Homes
Assisted Living Facility
01.1994 - 01.2003
High School Diploma -
Austin High School
General
Riverland Community College