Ann Campbell
Oklahoma City,OK
Summary
Professional with extensive experience in fast-paced environments including; insurance companies, clinical, legal, medical, and behavioral and mental health organizations. A responsible, task-and goal-oriented working professional with strong problem-solving abilities. Articulately demonstrates written and oral forms of communication. Proficient in usage of various software programs with a tremendous amount of experience in Federal and State insurance and medical records, as well as the current HIPPA Laws and Ethics concerning counseling clients and Workers Compensation. Proven organizational skills, dependability, and the ability to work independently, collaboratively, and under supervision. Outstanding in management, supervision, and work ethics while training other employees when needed. Demonstrates an ability to consistently meet deadlines and can handle various difficult situations with patience and understanding.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Chat Supervisor
National 988 Crisis
Oklahoma City, OK
04.2022 - Current
- Supervisor for a team of Chat/Call Specialists/Agents to help provide visitors the attention they may need with in time of Crisis.
- Oversees general day-to-day Crisis Chat operations during the 5pm-1am shift during a work week.
- Manages special small to medium scale projects within a Leadership team to help support our agents and overall program goals.
- Serves as an advocate and support to all Crisis chat Specialists at all times.
- Remains current on all laws, regulations, policies, protocols, and practices surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements regarding mandatory reporting requirements.
Licensed Professional Counselor Candidate
Primary Therapeutic Services LLC
Oklahoma City, OK
02.2018 - Current
- Worked under supervision and provided counseling with Adolescents, Children, Adults and their families in Individual, and Family Counseling settings.
- Performed counseling in various settings; Client's homes, Professional Office settings, Daycares, Schools.
- Continued clinical experience in research, Intakes, making accurate diagnosis, and helped my clients create effective Treatment Plans with evidenced based objectives and Goals.
LPC Candidate/ Behavioral Consultant
Hands To Guide You
Oklahoma City, OK
10.2019 - 07.2022
- Worked as an LPC Candidate/Behavioral Health Consultant and helped bring patient care across the lifespan.
- Experienced with, Adult, Adolescent, child and Family Therapy; home based, and schools.
- With techniques learned from the Biodyne Model, I was able to help my patients strive to be the best version of themselves and helped them set and meet their appropriate objectives and treatment goals during their sessions.
- Evidence based strategies; Patient-centered, Cognitive Behavioral therapy and Trauma-Focused therapy.
- I also had experience working with patients who had a variety of needs from a variety of backgrounds and assisted them with Biofeedback therapy while using the latest instruments and technology.
LPC Candidate
Advanced Therapeutic Services
Oklahoma City, OK
06.2016 - 02.2018
- Worked under supervision and provided counseling with Children Adolescents, Adults and their families in Individual, Group, and Family Counseling session.
- Performed counseling in various settings: Counseling office, Daycares, Schools, and in the client's home.
- Continued clinical experience while collecting information, performing Intakes, making accurate diagnosis, and created effective Treatment Plans after integrating information from varied sources.
- Experienced with utilizing various approaches along with implemented techniques to help obtain the maximum positive outcome for each client.
LPC Candidate
DrCLLC
01.2015 - 12.2016
- Worked under Supervision as a Licensed Professional Counselor while providing Cognitive Behavioral Therapy to children and their families through Individual, Family Therapy sessions.
- Performed therapy in various settings; Clients homes, Professional office settings, Daycares, Schools.
Counselor Division Manager
Oklahoma Workers' Compensation Commission
Oklahoma City, OK
02.2014 - 05.2015
- Managed daily operations for the Counselor Division of the new Oklahoma Workers' Compensation Commission, Ombudsman Program for the State of Oklahoma.
- Developed and maintained policy and procedures for Division; Conflict of Interest Policy; FTE job descriptions for staff; Triage and mailing procedures, and IT tracking system of all calls incoming and outgoing throughout the division.
- Implemented the new Mediation and Alternative Dispute Resolution programs for the Commission.
- Maintained a safe and secure, and legal work environment while managing employees and helping the development of their personal growth opportunities.
- Accomplished staff results by efficiently communicating job expectations.
- Reassured quality of service through excellent customer service standards; analyzing and creatively implementing alternative dispute resolution techniques between injured workers, employers, insurance carriers, medical providers, Attorney's and or anyone who called in need of service.
- Effectively communicated and worked well with enteral departments and surrounding Community; traveled around the state with a Commissioner.
- Also, maintained professional and technical knowledge by attending educational, yearly classes and workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
LPC, Clinical Counselor Candidate
Millennium Community Services, LLC
Norman, OK
09.2012 - 02.2014
- Performed Counseling while under supervision; individual, Family, Group, Adolescent, Children, and Couple's counseling.
- Managed the Therapy office located in Guthrie, OK, with (2) Behavioral Health Specialist Therapists, and assisted the PA during Med Clinic.
- Performed two years clinical experience in collecting information while performing Intakes, accurately diagnosing, (including dual diagnosis), and creating effective treatment plans after integrating information from varied sources.
- Traveled to rural counties and towns in Eastern Oklahoma to provide counseling for diverse communities.
- Also traveled to Pauls' Valley and Ardmore, Oklahoma on a weekly basis to provide counseling for elderly patients who lived in Nursing Homes.
- Worked with School Districts when current clients needed assistance.
- Specialized in clinical direction by planning, implementing and evaluating hands-on programs with child play therapy to help ensure quality of service and delivery to meet the needs of foster adolescents and or children while in State Custody.
- Offered support to families while in custody proceedings with the Juvenile Court System along with writing Court reports and evaluations for DHS when needed.
Administrative Technician II
State of Texas Comptroller's Office
Euless, TX
01.1999 - 12.2001
- Performed administrative and clerical / technical program work, handled correspondence between clients and adjusters, maintained filing systems, organized audits, accurately prepared spreadsheets, proofread documents, copied and assembled charts for taxpayers, prepared and processed incoming and outgoing mail.
Case Manager / Team Specialist
Indemni- Med Management, LLC
Grand Prairie, TX
01.1998 - 12.1999
- Administrative responsibilities for Workers Compensation clients residing on the East Coast, transcribed medical dictation, authorized proper medical treatment, proficiently coordinated communication between patients, adjuster's physician's offices and employers.
Unit Secretary / Surgical Technician
North Hills Hospital
North Richland Hills, TX
01.1991 - 12.1998
- Performed and worked as a secretary and medical technician for the labor and delivery, post-partum, and nursery departments.
- Additional duties included: Sterilizing instruments and prepare surgical suites for Surgical Suites in Labor and Delivery.
- Assisted Nurses in Nursery with Newborn care of babies.
- Educated mothers after delivery with breast feeding and infant care.
- Organized and taught sibling classes for several years with consistent positive feedback from patients and families.
Rehab Tech / Nursing Assistant
North Hills Hospital
North Richland Hills, TX
01.1990 - 12.1991
- Nursing Assistant; care for Rehab patients on a small 10 bed unit.
- Care included, taking vital signs, preop & post-op care, full bathing, feeding, exercising, and ergonomics with patients learning new physical therapy techniques.
- Administered specialized teaching skills for patients learning self-care, standing, and walking after having surgery or suffering from a stroke.
Acute Care Secretary / Nursing Assistant
Blue Ridge Drug and Alcohol Rehabilitation Center
Bloomfield, CT
01.1986 - 12.1989
- Nursing Assistant and Secretarial Duties; patient admissions, patient care, counseling with patients admitted to Acute Care Unit.
- Updated and filed medical records with overall medical office management duties while implementing the highest level of confidentiality.
Education
Master's - Human Relations
University of Oklahoma
Norman, OK08.2019
Masters of Art Degree - Marriage and Family Therapy
Southern Nazarene University
Bethany, OK12.2011
Bachelors of Science Degree - Family Studies and Gerontology
Southern Nazarene University
Bethany, OK05.2008
Skills
- Social Work
- Group Therapy
- Excel
- Utilization management
- Case Management
- Autism Experience
- Medical Terminology
- Coding
- Medical Records
- Icd cpt
- EMR Systems
- Training
- Medical Billing
- Behavioral health
- Individual / group counseling
- Intake Experience
- ICD-9
- Mental health counseling
- Cpt coding
- Adobe Photoshop
- Mental Health
- Oracle
- Customer service
- ICD-10
- Crisis Management
- Substance Abuse
- Hospital Experience
- Management
- Clinical Counseling
- Child & family counseling
- Cash handling
- Communication skills
- Supervising Experience
- Transcription
- HIPAA
- Crisis Intervention
- Cognitive behavioral therapy
- Medical Coding
- Medical Office Experience
Certification
Behavioral Case Manager
Timeline
Chat Supervisor
National 988 Crisis
04.2022 - Current
LPC Candidate/ Behavioral Consultant
Hands To Guide You
10.2019 - 07.2022
Licensed Professional Counselor Candidate
Primary Therapeutic Services LLC
02.2018 - Current
LPC Candidate
Advanced Therapeutic Services
06.2016 - 02.2018
LPC Candidate
DrCLLC
01.2015 - 12.2016
Counselor Division Manager
Oklahoma Workers' Compensation Commission
02.2014 - 05.2015
LPC, Clinical Counselor Candidate
Millennium Community Services, LLC
09.2012 - 02.2014
Administrative Technician II
State of Texas Comptroller's Office
01.1999 - 12.2001
Case Manager / Team Specialist
Indemni- Med Management, LLC
01.1998 - 12.1999
Unit Secretary / Surgical Technician
North Hills Hospital
01.1991 - 12.1998
Rehab Tech / Nursing Assistant
North Hills Hospital
01.1990 - 12.1991
Acute Care Secretary / Nursing Assistant
Blue Ridge Drug and Alcohol Rehabilitation Center
01.1986 - 12.1989
Master's - Human Relations
University of Oklahoma
Masters of Art Degree - Marriage and Family Therapy
Southern Nazarene University
Bachelors of Science Degree - Family Studies and Gerontology
Southern Nazarene University