Ann-Christine Kent
Newport News,VA
Summary
Reliable professional with extensive experience in healthcare operations, known for exceptional customer service and effective teamwork. Skilled in managing sensitive information and streamlining processes to ensure compliance and enhance organizational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Release of Information Specialist II
Riverside Health
Newport News, VA
11.2020 - Current
- Managed release of medical records to ensure compliance with HIPAA regulations.
- Collaborated with healthcare providers to facilitate timely information requests.
- Reviewed and verified patient information for accuracy and completeness.
- Developed training materials for new staff on release of information procedures.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Completed certifications and notarization of documents for court and legal purposes.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Demonstrated commitment to continuous improvement by actively seeking feedback from colleagues and supervisors, incorporating suggestions into daily practices for optimal performance.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies and patients.
- Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
- Used Epic to perform data entry functions.
- Sorted and distributed incoming and outgoing medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Represented the health system at court and provided medical records
Office Manager
Manhole-Pipe & Site, Inc
Gloucester, VA
11.1998 - 09.2023
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Monitored inventory levels and ordered supplies, maintaining cost-effective resource management.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Made all the outgoing payment and deposits
- Completed bi-weekly payroll.
- Completed Insurance audits.
- Completed payroll tax forms, VEC, 941, 940.
Patient Access Representative
Riverside Healthcare
Newport News, VA
09.2011 - 11.2020
- Facilitated patient registration processes, ensuring accurate collection of demographic and insurance information.
- Managed electronic health records system, maintaining data integrity and confidentiality standards.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and software applications for improved efficiency.
- Implemented process improvements that enhanced patient access experience and reduced wait times.
- Collaborated with clinical teams to streamline referral processes, improving communication and workflow.
- Monitored compliance with healthcare regulations, ensuring adherence to organizational policies and standards.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Education
High School Diploma -
York High School
Yorktown, VASkills
- HIPAA compliance
- Patient medical records maintenance
- Patient rights
- Document scanning
- Information management
- Confidentiality
- Teamwork
- Customer service
- Teamwork and collaboration
- Attention to detail
- Reliability
- Data entry
Certification
CHAA Certified - Certified Healthcare Access Associate
Languages
Spanish
Native or Bilingual
Timeline
Release of Information Specialist II
Riverside Health
11.2020 - Current
Patient Access Representative
Riverside Healthcare
09.2011 - 11.2020
Office Manager
Manhole-Pipe & Site, Inc
11.1998 - 09.2023
High School Diploma -
York High School