Ann Crawford
Tampa,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. With experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Server
Rusty Nail Saloon
Ringwood , IL
04.2021 - 12.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Binantis Taste Of Italy
Silver Lake , WI
04.2017 - 04.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked guests' identification before serving alcoholic beverages.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Handled money, balanced tills, processed credit card payment batches.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Waitress
Woodstock Moose Lodge
Woodstock , IL
06.2008 - 09.2010
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Busser
Popeyes Of Lake Geneva
Lake Geneva , WI
01.1996 - 08.1997
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
McHenry East Campus
McHenry, IL05.1996
Skills
- Cool Under Pressure
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Dining Room Cleaning and Upkeep
- Ability to Lift 30 Pounds
- Warm and Friendly
- Food and Beverage Service
- High-Energy and Stamina
- Team Player
- Natural Leadership
Timeline
Server
Rusty Nail Saloon
04.2021 - 12.2021
Waitress
Binantis Taste Of Italy
04.2017 - 04.2021
Waitress
Woodstock Moose Lodge
06.2008 - 09.2010
Busser
Popeyes Of Lake Geneva
01.1996 - 08.1997
High School Diploma -
McHenry East Campus
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