Ann Heather Cuellar

Experienced Transportation Security Officer with a focus on ensuring the safety of the nation's transportation systems, including airports. Skilled in screening passengers, baggage, and cargo using advanced technology and security measures. Proficient in conducting ID checks and verifying traveler credentials. Successfully screened millions of passengers and bags, preventing firearms from entering secure areas. Implemented technology improvements to enhance security and improve passenger experience. Well-versed in government systems and compliance with DHS/USCIS laws and policies. Enhanced passenger safety through screenings and inspections. Assisted passengers with special needs or disabilities with dignity and comfort. Extensive training in emergency response protocols. Actively participated in ongoing training to stay current on evolving security protocols. Dedicated to reducing wait times for passengers through swift and accurate security checks. Maintaining high situational awareness during peak travel times. Promoting positive customer service experience while enforcing federal regulations. Utilizing explosive detection machines and chemical swab systems to identify potential hazards. Preventing unauthorized access to restricted areas by verifying identification credentials. Engages in effective assessment and analysis of behaviors through casual conversations. Strong communication skills to address passenger concerns or inquiries. Demonstrating adaptability and flexibility in rotating between various security functions. Strategically managing access control points to limit unauthorized entry. Calibrates screening equipment to reduce false alarms. Comprehensive knowledge of prohibited items enhances detection accuracy.

Results-oriented and highly organized professional with a proven track record in facilitating team meetings, addressing challenges, and brainstorming solutions for ongoing success in the LAUSD Beyond the Bell 'Ready Set Go Program'. Establishes strategic partnerships with external organizations to expand program reach and impact. Meticulously maintains detailed records of program activities and participant data to ensure compliance with internal policies and external regulations. Leads training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment. Provides exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns. Develops effective communication strategies that improve collaboration among team members, resulting in increased productivity.

• Salary: $17.00 USD Per Hour to $21.00 USD per Hour

Bi-weekly salary

• Hours per week: 40

Duties, Accomplishments and Related Skills:

• Experienced security officer with a strong track record of securing premises and protecting personnel. Diligently patrols property, monitors surveillance equipment, and inspects buildings and access points to ensure the safety of clients' property, valuables, and employees. Skilled in employing vigilance, integrity, and helpfulness as core company values to execute effective patrolling, monitoring, and reporting techniques. Demonstrates exceptional customer service abilities through extensive experience with video, computer, and communication technology. Adaptable to individual client needs and post orders. Proficient in various roles including bike patrol security officer, field supervisor, rover, weapon screen officer, and event supervisor. Supervised office sites throughout the county and at San Gabriel Airport. Gained valuable experience as a security officer at LAC+USC Medical Center and as a member of the Behavior Response Team in the Emergency Room.

Reachable via cellphone at (323) 385-7600 or email at ann.cuellar@gmail.com. Appreciate your valuable time in considering my application and look forward to discussing how my qualifications align with the needs of the role. Thank you for your consideration.