Ann Downer
Charlotte,NC
Summary
Enthusiastic Anatomic Pathology Outreach Coordinator with a proven track record at Novant Health, excelling in client relations and database management. Skilled in EPIC / EPIC Beaker, I spearheaded outreach initiatives, significantly enhancing customer satisfaction through meticulous data analysis and effective problem resolution. Expert in fostering client loyalty and improving service delivery through continuous improvement and program management.
Overview
14
14
years of professional experience
Work History
Anatomic Pathology Outreach CoOrdinator
Novant Health
Charlotte, NC
08.2013 - Current
- Work in the EPIC environment daily
- Run reports in EPIC Beaker
- Assist team members with placing tickets with DPS /IT
- Plan and execute client Go-Live, assisting clients with pathology/histology/cytology/bone marrow-flow/microbiology specimens and reporting.
- Work closely with all pathologists to assist in daily laboratory functions.
- Assist in billing related issues, including reconciling invoices and verifying charges for payment
- Set up of all new outside clients
- Provide In-Service Training as well as on going maintenance of relationship with laboratory services for proper specimen processing from collection to sign out.
- Liaison between physicians, client offices, surgery centers, NH Cancer Institute, pathologists and team members
- IT responsibilities, including WindoPath maintenance, building client groups, provider profiles and maintenance as administrator
- Create reports for CPT charges
- Work closely with LabCorp in all areas of laboratory service to comply with TSA
- Pap smear receiving, distribution and troubleshooting
- IHC send out cases with other labs
- Cytology correlations
- Logistics Co-ordination
- Assist clients with supply orders and distribution
- Build loyal client base by working to resolve problems and improve customer satisfaction
- Deliver an exceptional level of service to each client by listening to concerns, answering questions and providing solutions
Laboratory Technician Assistant
Presbyterian Pathology Group
Charlotte, NC
08.2010 - 08.2013
- CytoPrep: Processed pap smear slides for pathologist review,
- Maintained a safe and secure laboratory environment by following standard operating procedures and adhering to all safety regulations.
- Cytology Correlations
- Maintenance of cytology equipment
- Logistics co-ordination
- IT responsibilities, including building of client groups, provider profiles and site management as administrator.
- Laboratory contact person
- Problem resolution
- Inventory management and supply ordering
- Supported pathologists in operational improvements and resolution of start up lab issues to deliver top notch customer service
- Provided onsite training
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC2015
Skills
- Outreach initiatives
- Data Collection
- Database Management
- Continuous Improvement
- Program Management
- Client Needs assessments
- Proficient in EPIC / EPIC Beaker
- Data Analysis
- Client meetings / committees
- Onsite facility tours
Timeline
Anatomic Pathology Outreach CoOrdinator
Novant Health
08.2013 - Current
Laboratory Technician Assistant
Presbyterian Pathology Group
08.2010 - 08.2013
Associate of Arts -
Central Piedmont Community College