Google IT
Akinade Arogundade
Baltimore
Summary
Highly motivated hard working individual who is goal driven, self motivated, a strong team player with the ability to work under pressure. With Excellent customer service skills, Interpersonal and good communication skills while adapting to new environments and technologies.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Aries Broadband Ltd
03.2015 - 08.2022
- I register new subscribers through our tailored software while also configuring allocated routers to our subscribers on the system
- I allocate data bundles to subscribers, depending on the bundle they've purchased while ensuring the bundles do not exceed their time limit
- Making sure new devices (Radios) are installed on the Towers and also making sure faulty devices are replaced or fixed properly
- I attend to customer's issues, hearing their complaints attentively while ensuring their issues are resolved promptly
- I market/sell the company's product, in fact, I was responsible for the first 3 clients the company had
- Being a technical person gave me the edge to be able to sell the products with technical details and advantages which yielded good results
- I troubleshoot and ensure all office systems are working well and in good conditions by carrying out regular maintenance periodically.
Tidy Insurance Brokers
01.2010 - 09.2014
- I troubleshoot, repair and maintain all office systems including printers
- I attend to Customers Issues on Insurance and also educate them on the different packages they can access
- Up sell and cross-sell products when necessary.
Education
Bachelor of science - Computer And Information Science
Leadcity University Ibadan
Ibadan, Nigeria 01.2006 - 05.2010
Skills
Customer Service skills
Certification
Google IT Support Professional Certificate
Software
Timeline
Aries Broadband Ltd
03.2015 - 08.2022
Tidy Insurance Brokers
01.2010 - 09.2014
Bachelor of science - Computer And Information Science
Leadcity University Ibadan
01.2006 - 05.2010