- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Watching Movies and TV Shows
- Music
- Gym Workouts
- Reading
- Enjoy hobbies that combine physical activity with outdoor exploration
- Dancing
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Ann David
Newark,NJ
Summary
Dynamic professional with extensive experience in specialized task execution and strategic implementation, dedicated to enhancing operational processes through innovative problem-solving techniques. Strong history of fostering team collaboration and driving project success, complemented by expertise in project management, process improvement, and financial analysis. Demonstrated ability to streamline business operations and reduce costs while adeptly analyzing data to identify trends and formulate strategies that boost efficiency. Committed to delivering results that align with organizational goals and elevate overall performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Market Support/OE Specialist
Astound Broadband
01.2019 - Current
- Processed high-volume orders accurately using order management systems.
- Coordinated with cross-functional teams to ensure timely fulfillment of customer requests.
- Implemented best practices for data entry, enhancing overall efficiency in order processing.
- Trained new staff on system usage and order fulfillment procedures to maintain quality standards.
- Led initiatives to streamline workflows, reducing order processing time by optimizing procedures.
- Analyzed order discrepancies and resolved issues to improve customer satisfaction and retention.
- Monitored inventory levels and collaborated with suppliers to ensure product availability for orders.
- Managed complex order scenarios, providing solutions that aligned with customer expectations and company policies.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Optimized internal databases for quicker access to relevant information during the order entry process.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Identified opportunities for improving workflow efficiency within the order entry department, proposing solutions to management accordingly.
- Contributed to revenue growth by upselling products when appropriate during order entry process.
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Played a key role in achieving departmental goals by consistently meeting individual performance metrics, contributing to overall success in delivering exceptional customer service.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Recommended merchandise and services that would meet customer needs.
Business Manager/Makeup Artist
Laura Mercier Cosmetics
10.2016 - 01.2019
- Develop and maintain a productive team by training and providing professional development
- Meet and surpass sales goals
- Manage RTV's and damages on a regular basis
- Recognize the hard work of BA's/consultants report to AE/Manager
- Analyzing weekly business recaps on sales to ASM/AE
- Responsible for making monthly schedules for BA's/consultants.
Freelance Makeup Artist
Clinique Cosmetics
02.2016 - 10.2016
- Elevated Freelance Makeup Artist on the Clinique Impact Pro Team.
- Elevated Artistry.
- Specializing in makeup applications/facials.
- Showing consultants and clients elevated makeup tips and tricks in makeup applications.
- Helping in store consultants meet their sales goals.
- Working different doors in NYC/NJ.
- Meeting and surpassing my sales goals, I was number one in May and number 2 in June with sales, AUS and IPT.
Freelance Make-up Artist
Estee Lauder
03.2015 - 09.2015
- Responsibilities
- Personalized Makeup applications
- Meet and surpass sales goals
- Show clients tips and tricks on makeup applications
Senior Make-up Artist
Sephora
01.2013 - 11.2014
- Duties: Actively coach and develop peers in all aspects of artistry including new technique basic color and brand knowledge, Sales Consultations, Make-up Artistry
Manager
JOY LORRAINE
09.2006 - 01.2013
- Duties: Make-Up Artistry, Eyebrow Design, Beauty and Make-Over Consultations
Make-Up Artist
M.A.C
05.2003 - 09.2003
- Duties: Make-Up Artistry, and Sales Consultation
Make-Up Artist
Vera Moore Cosmetics
06.1997 - 05.2003
- Duties: Make-Up Artistry, Sales and Beauty Consultations
Education
HD Television And Film
Empire Beauty School
03-2011
General Studies
Brooklyn College
01.1998
High School Diploma -
John Dewey High School
Brooklyn, NY06-1996
Skills
- Team leadership
- Customer satisfaction enhancement
- Sales goal achievement
- Staff training and development
- Order management
- Product upselling strategies
- Problem resolution
- Makeup application skills
- Consultation services
- Analytical thinking
- Customer relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer issues and needs which led to receiving 23 5 star Google reviews.
- Achieved certificate of community service through effectively helping with Habitat. for Humanity Partnership.
- Achieved Home Field Advantage Award by completing a number of projects with accuracy and efficiency.
Certification
- Empire Beauty Schools
- Certified in Fashion and Glamour Makeup
Interests
Timeline
Market Support/OE Specialist
Astound Broadband
01.2019 - Current
Business Manager/Makeup Artist
Laura Mercier Cosmetics
10.2016 - 01.2019
Freelance Makeup Artist
Clinique Cosmetics
02.2016 - 10.2016
Freelance Make-up Artist
Estee Lauder
03.2015 - 09.2015
Senior Make-up Artist
Sephora
01.2013 - 11.2014
Manager
JOY LORRAINE
09.2006 - 01.2013
Make-Up Artist
M.A.C
05.2003 - 09.2003
Make-Up Artist
Vera Moore Cosmetics
06.1997 - 05.2003
General Studies
Brooklyn College
HD Television And Film
Empire Beauty School
High School Diploma -
John Dewey High School
Skills Used
- Customized their consultations to their needs.
- I used my brand knowledge to introduce them to products to address that initial need.
- Then build the sale from there.