Ann Hatch
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Security Patrol Officer
Securitas Security Services USA
05.2013 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Recorded facts to prepare reports documenting incidents and activities.
Customer Service Associate
Fry's Electronics Inc.
04.2001 - 04.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Norte Del Rio High
Sacramento, CASkills
- File and Records Management
- Statement Writing
- Safety and Security
- Effective Working Relationships
- Customer Satisfaction
- Premises Patrols
- Perimeter Patrol
- Foot and Vehicle Patrol
- Property Patrol
- Dispatching
Timeline
Security Patrol Officer
Securitas Security Services USA
05.2013 - Current
Customer Service Associate
Fry's Electronics Inc.
04.2001 - 04.2012
GED -
Norte Del Rio High