Ann James
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at Disney World, showcasing expertise in POS systems (hard skill) and exceptional customer service (soft skill). Specialized in food safety and staff training, significantly reducing customer complaints. Demonstrates professionalism, courtesy, and a results-driven approach, adept at managing high-volume periods with superior service quality.
Overview
6
6
years of professional experience
Work History
Food and Beverage/Cashier
Disney World
Lake Buena Vista, FL
07.2019 - 06.2024
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
Waitress Trainer
Radisson Resort
Cocoa Beach, FL
01.2018 - 05.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
Food And Beverage
Tarrant High School
Kingston, Jamaica 06.1988
Skills
- Professionalism and Courtesy
- Cleanliness and hygiene
- Food safety knowledge
- Patience and Empathy
- Order Processing Efficiency
- Basic Math Competency
- Problem-Solving
- Customer Service
- Training and mentoring
- Staff Supervision
- POS Systems
Timeline
Food and Beverage/Cashier
Disney World
07.2019 - 06.2024
Waitress Trainer
Radisson Resort
01.2018 - 05.2019
Food And Beverage
Tarrant High School