Lourdes Hernandez
Visalia,CA
Summary
Adaptable and detail-oriented cashier with a proven record in customer service and inventory management. Known for professionalism and strong multitasking abilities, ready to contribute to team success and enhance customer experiences.
Overview
36
36
years of professional experience
Work History
Food & Beverage Cashier
Tachi Palace Hotel & Casino
17225 Jersey Ave. Lemoore, CA 93245
01.2019 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring consistency and accountability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
- Trained new employees on operational procedures and customer service protocols.
- Implemented inventory tracking methods to minimize waste and improve stock management.
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Associated Food Store
Naval Air Station Lemoore
700 Avenger Ave. Lemoore, CA 93245
10.2019 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fresh Production
Walmart
3750 S. Mooney Blvd. Visalia, CA 93277
10.2018 - 12.2018
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Second Assistant Manager/Sales Floor Team Member
SKECHERS Factory Outlet
1549 Retherford St. Tulare, CA 93274
03.2014 - 12.2017
- Supervised daily operations ensuring optimal staff performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Developed marketing materials to promote in-store events and special promotions.
Shift Manager/Store Team Member
Taco Bell
1018 S. Mooney Blvd, Visalia, CA 93277
03.2014 - 12.2017
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational standards and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels to minimize waste while ensuring product availability during peak hours.
General Laborer
Select Staffing Agency
1714 W. Walnut Ave, Visalia, CA 93277
11.2013 - 03.2014
- Operated heavy machinery to ensure efficient material handling and site preparation.
- Maintained clean and safe work environment by adhering to safety protocols and regulations.
- Assisted in loading and unloading materials, ensuring timely delivery to designated areas.
- Collaborated with team members to improve workflow efficiency and reduce downtime.
Support/Food Service Worker
Kaweah Delta District Hospital
400 W. Mineral King Ave. Visalia, CA 93291
01.2006 - 01.2007
- Prepared and served meals according to dietary guidelines and patient preferences.
- Maintained cleanliness and sanitation in food preparation areas, ensuring compliance with health regulations.
- Operated kitchen equipment safely and efficiently, minimizing downtime and enhancing productivity.
- Assisted in inventory management, tracking supplies to prevent shortages and ensure operational efficiency.
- Collaborated with dietitians to tailor meal plans for patients with specific nutritional needs or restrictions.
- Developed streamlined processes for meal assembly, improving overall workflow in high-volume settings.
General Laborer
Manpower Agency
4218 S. Mooney Blvd. Visalia, CA 93277
08.2005 - 01.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
- Followed instructions and safety protocols to prevent accidents and injuries.
Volunteer Clerical Assistant
Iglesia Adventista Del Septimo Dia
588 E Honolulu St. Lindsay, CA 93247
01.2001 - 12.2005
- Organized church records and maintained filing systems to ensure efficient access to information.
- Assisted with preparation of weekly bulletins and announcements, enhancing communication within the congregation.
- Coordinated volunteer schedules, optimizing participation for various church activities and events.
- Managed inventory of office supplies, ensuring availability for daily operations and events.
Machine Operator/Packer/Grader
Lo Bue Bros. Inc.
201 S. Sweetbriar Ave. Lindsay, CA 93247
09.1990 - 05.2001
- Operated packaging machinery to ensure efficient production flow.
- Monitored quality control processes to maintain product standards.
- Trained new operators on equipment usage and safety protocols.
- Implemented process improvements to enhance operational efficiency.
- Conducted routine maintenance on packing equipment for optimal performance.
- Kept production lines running smoothly and efficiently at all times.
- Performed regular maintenance and cleaning of packing machinery.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Clerical /Front Desk Receptionist
Proteus (Visalia Emergency Aid)
217 NE 3rd Ave. Visalia, CA 93291
06.1999 - 11.1999
- Greet and assist visitors, ensuring a welcoming environment at reception area.
- Manage multi-line phone system, directing calls to appropriate staff efficiently.
- Maintain accurate records of client interactions and service requests in database.
- Coordinate scheduling for appointments, optimizing daily workflow for staff.
Education
No Degree - General Classes
College of The Sequoias
Visalia, CA01-2013
No Degree - General Classes
Porterville College
Porterville, CA01-2011
GED -
Clovis Adult School/Lindsay Adult School
1452 David E Cook Way, Clovis, CA 9361105-2003
No Degree - Certificated in Computers
American Pacific College
Farmersville, CA05-2001
Skills
- Professionalism and courtesy
- Cleanliness and hygiene
- Patience and empathy
- Cash handling expertise
- Adaptable and flexible
- Customer service
- Reliable and responsible
- Cash drawer balancing
- Inventory stocking
- Order taking
- Teamwork
- Reliability
- Multitasking Abilities
- Customer service excellence
- Professionalism
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Associated Food Store
Naval Air Station Lemoore
10.2019 - 07.2020
Food & Beverage Cashier
Tachi Palace Hotel & Casino
01.2019 - Current
Fresh Production
Walmart
10.2018 - 12.2018
Second Assistant Manager/Sales Floor Team Member
SKECHERS Factory Outlet
03.2014 - 12.2017
Shift Manager/Store Team Member
Taco Bell
03.2014 - 12.2017
General Laborer
Select Staffing Agency
11.2013 - 03.2014
Support/Food Service Worker
Kaweah Delta District Hospital
01.2006 - 01.2007
General Laborer
Manpower Agency
08.2005 - 01.2006
Volunteer Clerical Assistant
Iglesia Adventista Del Septimo Dia
01.2001 - 12.2005
Clerical /Front Desk Receptionist
Proteus (Visalia Emergency Aid)
06.1999 - 11.1999
Machine Operator/Packer/Grader
Lo Bue Bros. Inc.
09.1990 - 05.2001
No Degree - General Classes
College of The Sequoias
No Degree - General Classes
Porterville College
GED -
Clovis Adult School/Lindsay Adult School
No Degree - Certificated in Computers
American Pacific College