Adept at navigating high-stress customer interactions, I enhanced loyalty and resolved complaints with empathy at Maximus. My proficiency in data entry and critical thinking skills led to error-free reports and efficient data processing at Resource Staffing Services Inc. Demonstrated leadership in customer service and data management, ensuring operational excellence and client satisfaction.
Hi, I’m
Ann Jones
Channelview,TX
Summary
Overview
7
years of professional experience
Work History
Maximus
Customer Service Representative
10.2022 - 05.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Resource Staffing Services Inc
Data Entry Clerk
10.2017 - 03.2021
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Education
Baton Rouge School of ComputersBaton Rouge, LA
Associate of Applied Science from Accounting And Business Management
02.1996
University Overview
Southern University And A & M CollegeBaton Rouge, LA
Associate of Applied Science from Accounting And Business Management
05.1990
University Overview
West Feliciana High SchoolSaint Francisville, LA
High School Diploma
05.1988
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Time Management
- Staff Training and Development
- Policy Implementation
- Schedule Preparation
- Business Administration
- Performance Evaluations
- Expense Tracking
- Business Planning
- Hiring and Training
- Customer Relationship Management
- Training and Development
- Task Delegation
- Work Planning and Prioritization
- Microsoft Excel
- Complaint Handling
Timeline
Customer Service Representative
Maximus
10.2022 - 05.2024
Data Entry Clerk
Resource Staffing Services Inc
10.2017 - 03.2021
Baton Rouge School of Computers
Associate of Applied Science from Accounting And Business Management
Southern University And A & M College
Associate of Applied Science from Accounting And Business Management
West Feliciana High School
High School Diploma