Ann Kim
McEwen,TN
Summary
Committed options counselor, emphasizing client advocacy and expert navigation of Medicaid Waiver and Medicaid services.
Overview
24
24
years of professional experience
Work History
Options Counselor
Aging & In Home Services
Fort Wayne, IN
08.2020 - Current
- Provided personalized options counseling to seniors and their families.
- Assisted clients in understanding available service programs and resources.
- Maintained accurate records of client interactions and service referrals.
- Monitored progress towards goals set by the client during options counseling sessions.
- Managed many health plan-related calls in fast-paced call center environment.
Family Support Worker
SCAN
Fort Wayne, Indiana
02.2002 - 02.2019
- Establish an emotionally supportive and trusting relationship with parents by adjusting to needs in their specific situation.
- To create a short-term case plan with goals for each client.
- To make community referrals catering to client needs.
- Ability to work a flexible schedule to meet the needs of the clients, and their children.
- Maintain a caseload in order to meet productivity requirements.
- Screens to assess a child's development.
Education
Bachelor of Science - General Studies
Indiana Purdue of Fort Wayne
Fort Wayne05-2002
Skills
- Client advocacy
- Options counseling
- Service program navigation
- Record management
- Progress tracking
- Case management
- Community referral network
- Healthcare systems navigation
References
References available upon request.
Timeline
Options Counselor
Aging & In Home Services
08.2020 - Current
Family Support Worker
SCAN
02.2002 - 02.2019
Bachelor of Science - General Studies
Indiana Purdue of Fort Wayne