Summary
Customer Advisor handling airline reimbursement claims, managing 50+ customer emails per day, and back-office case support for time-sensitive customer requests. Coordinates exhibit logs and trial materials with careful recordkeeping, showing strong accuracy in document handling. Balances service, organization, and clear communication across administrative workflows.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Customer Advisor
Concentrix
09.2024 - 09.2025
- Processed 40 reimbursement claims daily with accurate case documentation and timely email follow-up.
- Responded to airline reimbursement inquiries by gathering details, clarifying requirements, and updating customers by email.
- Prepared trial exhibits and maintained exhibit logs for courtroom proceedings with consistent attention to detail.
- Supported back-office airline operations through data entry, typing, and organized case tracking in Microsoft Office.
Hotel Host
Hyatt
10.2023 - 06.2024
- Support 250-500 guests per shift with friendly breakfast-area service and prompt assistance.
- Prepared breakfast items and kept the kitchen and breakfast area clean throughout each shift.
- Greeted guests courteously and handled routine questions during morning service.
- Supported reservation requests and guest communication using email correspondence and call handling.
- Entered guest details accurately in Microsoft Word and Microsoft Excel while completing basic case documentation.
Casino Customer Support Agent
Penn Interactive
04.2022 - 06.2024
- Maintained individual performance metrics including call quality, average handle time, and customer satisfaction ratings while handling high-volume customer calls.
- Handled inbound and outbound calls from a work-from-home setting with consistent professionalism and responsiveness.
- Assisted callers with hotel reservations through Agilysys, delivering accurate support and timely follow-up.
- Managed difficult or emotional customer conversations with empathy, de-escalation, and steady rapport-building.
- Participated in ongoing training sessions to strengthen product knowledge and communication skills.
- Documented customer issues and case details accurately to support follow-up and resolution tracking.
- Used Microsoft Office tools and strong typing skills to support accurate customer records and email correspondence.
Cast Member
The Walt Disney Company
10.2018 - 02.2022
- Engaged guests throughout Mickey: The True Original Exhibition, answering questions and enhancing their visit experience.
- Promoted and upsold products at the main NYC store after relocation, matching suggestions to guest interests.
- Customized apparel with screen prints and patches to guest specifications while following heat press safety procedures.
- Supported the transition from the exhibition to the main NYC store, adapting quickly to changing guest needs and workflows.
- Applied careful handling standards around heat press machines to protect guests and maintain a safe work area.
Education
Associate of Arts - Liberal Arts Theatrical
06-2010
High School Diploma -
06-2006
Skills
Customer service
Data entry
Typing
Microsoft office
Microsoft excel
Email correspondence
Complaint resolution
Call handling
Reservation support
Case documentation
Certification
Medical Assistant
Timeline
Customer Advisor - Concentrix
09.2024 - 09.2025
Hotel Host - Hyatt
10.2023 - 06.2024
Casino Customer Support Agent - Penn Interactive
04.2022 - 06.2024
Cast Member - The Walt Disney Company
10.2018 - 02.2022
Middlesex County College - Associate of Arts, Liberal Arts Theatrical
North Brunswick Township High School - High School Diploma,