Ann Lindsay-Raines
Summary
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures. Reconciliation of client accounts before implementing customer account or closing out client accounts
Overview
29
29
years of professional experience
Work History
Implementation Consultant
Paylocity
06.2024 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Business Analyst
CDK Global
04.2013 - 11.2023
- Developed and implemented data-driven solutions to optimize operational efficiency and reduce costs.
- Collaborated with cross-functional teams to gather and analyze business requirements for system enhancements.
- Prepared and presented comprehensive reports and recommendations to senior management for informed decision making.
- · Reconciliation of client accounts before implementing customer account or closing out client accounts
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
AR Billing Specialist
CDK GLOBAL
06.2003 - 04.2013
- Successfully managed billing processes and resolved invoice discrepancies for a high-volume client base.
- Conducted thorough analysis of billing records and implemented efficient procedures to minimize errors.
- Provided exceptional customer service by addressing client inquiries and resolving billing-related issues promptly.
- Collaborated with cross-functional teams to streamline billing operations, resulting in improved accuracy and efficiency.
- Supported internal audit initiatives, providing thorough documentation of AR activities as requested for review purposes.
Billing Coordinator
SBC/ Cingular Wireless
09.1996 - 11.2002
- Implemented efficient systems to track and monitor clients' payment history and outstanding balances.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve overall accuracy.
- Participated in Test Scenarios of new Features and Rate plans in Cognos billing system before being implemented for clients
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Education
Associate Degree - Accounting
Robert Morris University
Chicago, IL06.1996
Skills
- Attention to Detail
- Cash Management system
- Dispute resolution
- Oracle
- Microsoft Excel
- Cognos
- Microsoft Word
- Sharepoint
- Salesforce
- CLM
- Data entry proficiency
- Deadline oriented
LANGUAGES
Sales Force
Cognos
Excellent Organizational Skills
Flexible Team Player
Timeline
Implementation Consultant
Paylocity
06.2024 - Current
Business Analyst
CDK Global
04.2013 - 11.2023
AR Billing Specialist
CDK GLOBAL
06.2003 - 04.2013
Billing Coordinator
SBC/ Cingular Wireless
09.1996 - 11.2002
Associate Degree - Accounting
Robert Morris University
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