Betty Clemons
Josephine,TX
Summary
Experienced with coordinating and executing software implementations. Utilizes effective project management techniques to ensure timely delivery of solutions. Knowledge of client needs assessment and system customization.
Overview
8
8
years of professional experience
Work History
Implementation Consultant
Xplor Technologies
10.2022 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Member Support Representative
Xplor Technologies
11.2017 - 09.2022
- Provided expert assistance to members navigating our online platform, enhancing their user experience.
- Assisted in the implementation of new software tools aimed at enhancing efficiency within the Member Support Representative role.
- Streamlined communication processes, ensuring accurate information was relayed to members in a timely manner.
- Educated members on available resources, empowering them to make informed decisions about their account options.
Education
Associate of Science -
Skills
- Implementation management
- Online training services
- CRM implementation
- Customer support
- Project management
- Issue resolution
- Telephone and email etiquette
- Implementation and configuration
- Attention to detail
- Communication and team collaboration
- Critical thinking
- Technical support and assistance
Timeline
Implementation Consultant - Xplor Technologies
10.2022 - Current
Member Support Representative - Xplor Technologies
11.2017 - 09.2022
Mountain View Community College - Associate of Science,
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