Ann Locklin
Georgetown,Texas
Summary
Results-driven Boarding Manager with a proven track record in enhancing animal care and customer service. Committed to operational excellence and improving customer satisfaction through effective communication and team collaboration.
Overview
16
16
years of professional experience
Work History
Boarding Manager
Zoot Pet Hospital and Luxury Boarding
05.2015 - 10.2025
- Supervised daily operations of luxury boarding facilities, ensuring high standards of animal care and customer service.
- Developed and implemented training programs for staff to enhance operational efficiency and service quality.
- Coordinated schedules and managed resources to optimize pet boarding capacity and reduce wait times.
- Established protocols for health and safety compliance, significantly improving overall facility standards.
- Mentored junior staff, providing guidance on best practices in animal handling and customer interactions.
- Collaborated with veterinary teams to ensure comprehensive care plans for boarded pets, promoting their well-being during stays.
- Enhanced resident satisfaction with regular communication, addressing concerns, and providing timely solutions.
- Developed strong relationships with parents, serving as their primary point of contact regarding boarding matters.
Assistant Boarding Manager
Premier Pet Resort and Day Spa
03.2010 - 01.2015
- Supervised daily operations of boarding facilities, ensuring high standards of animal care and safety.
- Managed the daily operations of theboarding facility, maintaining cleanliness and organization standards.
- Developed and implemented training programs for staff, enhancing service quality and operational efficiency.
- Coordinated guest check-in and check-out processes, optimizing client experience through streamlined procedures.
- Managed inventory of pet supplies and equipment, maintaining adequate stock levels for seamless operations.
Delivery Driver
Mitos
05.2009 - 03.2010
- Delivered food to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Bachelor of Science - Sociology
University of North Texas
Denton, TX05-2003
Associate of Arts - Liberal Arts
Del Mar College
Corpus Christi, TX08-2000
Skills
- Strong leadership
- Positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
Timeline
Boarding Manager
Zoot Pet Hospital and Luxury Boarding
05.2015 - 10.2025
Assistant Boarding Manager
Premier Pet Resort and Day Spa
03.2010 - 01.2015
Delivery Driver
Mitos
05.2009 - 03.2010
Bachelor of Science - Sociology
University of North Texas
Associate of Arts - Liberal Arts
Del Mar College