Ann Maldonado
Houston
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Representative
Bmt liquidations
Katy
11.2020 - 01.2023
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed returns and exchanges according to company policies and procedures.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery and workflow efficiency.
Waitress manager
Pepes Mexican Food
Portage
02.2017 - 08.2020
- Managed daily operations to ensure smooth restaurant service.
- Trained and mentored staff on customer service excellence.
- Developed training materials for new team members' onboarding.
- Handled customer inquiries and resolved complaints effectively.
- Collected cash sales from employees to properly tip each server after shift.
Waitress
Pepes Mexican Food
Portage
04.2015 - 02.2017
- Waited tables with kindness, fast pace, and professionalism.
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Communicated daily specials and menu items to enhance guest experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
Education
Cosmetology - Cosmetology Training
Don Roberts
Valparaiso 01.2015 - 06.2016
Hobart High School
Hobart, INSkills
- Customer relationship management
- Order processing
- Complaint resolution
- Database management
- Kindness
- Communication
- Patience
Timeline
Customer Service Representative
Bmt liquidations
11.2020 - 01.2023
Waitress manager
Pepes Mexican Food
02.2017 - 08.2020
Waitress
Pepes Mexican Food
04.2015 - 02.2017
Cosmetology - Cosmetology Training
Don Roberts
01.2015 - 06.2016
Hobart High School