Ann-Marie Dunphy
Summary
With over 25 years of experience in strategic program management, successfully leading cross-functional initiatives in technology and operations. Consistently aligning programs with organizational objectives, implementing solutions and enhancing customer experiences, even in complex and regulated environments. Expertise in delivering enterprise-wide technology and operational programs, optimizing go-to-market strategies, and fostering collaboration between business and technical stakeholders.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Adjunct Professor
Wake Forest University
09.2024 - Current
- Graduate-level instruction in Program and Portfolio Management.
- Course Designer – AI and Project Management.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Course Leader Emeritus
University of Cambridge Judge School of Business
04.2020 - Current
- Facilitate online sessions and office hours for Steering Complex Projects with cohorts of up to 75 students.
Adjunct Professor
Northeastern University
09.2017 - 04.2024
- Graduate-level instruction in Program and Portfolio Management, Scope Management, and Business Analysis.
- Created materials and exercises to illustrate application of course concepts.
Director of Program Management Office
Promethean
10.2021 - 04.2025
- Oversee a global team accountable for releasing Promethean’s next generation of hardware and software products.
- Deliver multiple product roadmaps while measuring deliverable success across the organization.
- Collaborate with senior leaders on corporate-level programs, ensuring strategic alignment and organizational readiness.
- Establish go-to-market processes including training, release communications, and milestone tracking. Increasing our releases by 23% in a year
- Lead cross-functional teams to deliver business outcomes with minimal organizational disruption.
- Develop and oversee product council and lifecycle management from discovery to end-of-life.
- Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques.
Sr. Director of Product Delivery
Pearson Education, Online & Blended Learning (OBL)
09.2017 - 10.2021
- Managed digital product delivery and operations, including communications, change management, and training.
- Built go-to-market processes from the ground up and led a 55-member cross-functional team.
- Directed the migration to a new platform, overseeing Data Management, Go-to-Market Delivery, and School Configuration.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Director of Program Management
Pearson Education, Online & Blended Learning (OBL)
09.2017 - 10.2021
- Coordinated projects across Pearson's virtual classroom program suite.
- Delivered business benefits through SAFe-aligned solution delivery and operational rollouts.
- Created enterprise solutions to manage cross-divisional program dependencies.
- Used ADO to strategically design, execute and communicate program and project management.
- Built cohesive teams and devised clear, actionable plans to meet program goals.
Director, Data Solutions and Business Engagement
Pearson Education, Online & Blended Learning (OBL)
09.2017 - 10.2021
- Developed data strategies based on business needs, leading to tangible outcomes.
- Created a roadmap across master data management, data quality, and analytics initiatives.
- Spearheaded innovative approaches to resource allocation and strategic planning.
SVP, Program Management Director
Santander
04.2015 - 09.2017
- Directed a team managing $22M in strategic projects across Marketing, Product, and Digital.
- Partnered with executives to optimize resource allocation and deliver key initiatives.
- Delivered risk and regulatory programs, maintaining alignment with business and compliance goals.
SVP, Business Control Officer
Santander
04.2015 - 09.2017
- Supported eight business lines in delivering regulatory change programs and performing risk assessments.
- Led responses to over 12 regulatory actions annually and managed 3 regulatory exams per year.
SVP, Business Control Manager for Control Environment & Standards
Bank of America
06.2010 - 03.2015
- Oversaw a team managing compliance programs and data provisioning in Loss Mitigation.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Presented and discussed strategy and initiative progress with senior business leaders.
VP, Program Manager for Control Environment & Standards
Bank of America
06.2010 - 03.2015
- Delivered a rapid-response program under federal regulatory mandate in under 60 days.
- Recognized as one of five innovative leaders on a patented product.
VP, Program Manager for Enterprise Information Management
Bank of America
06.2010 - 03.2015
- Led cross functional Agile programs focused on data quality and Six Sigma DMAIC implementation.
- Directed technological improvements, reducing waste and business bottlenecks.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Prior Work Experience Available Upon Request
Multiple
01.1990 - 12.2010
Education
Doctoral Candidate -
Northeastern University
Remote12.2029
Master of Business Administration - Communications
Bentley University
Waltham, MA12.1999
Bachelor of Science - Business Administration – Finance
Bryant University
Smithfield, RI05.1993
Skills
- Atlassian product Suite (JIRA, Confluence etc)
- Microsoft Project
- Smartsheet
- Agile (Safe, Scrum)
- Six Sigma
- Data Governance
- Master Data Management
- Risk & Compliance Frameworks
- Salesforce
- Education technology
- Online teaching
Certification
Certified PMP, 1912727
Affiliations
- Adjunct Professor, Wake Forest University, 09/01/24, Present
- Graduate-level instruction in Program and Portfolio Management
- Course Designer – AI and Project Management
- Adjunct Professor, Northeastern University, 09/01/17, Present, Graduate-level instruction in Program and Portfolio Management, Scope Management, and Business Analysis.
- Course Leader Emeritus, University of Cambridge Judge School of Business, 04/01/20, Present, Facilitate online sessions and office hours for Steering Complex Projects with cohorts of up to 75 students.
Key Project Highlights
- Directed the implementation of scalable product release frameworks improving time-to-market by 20%.
- Led regulatory and trust-enhancing programs across the financial and education sectors.
- Successfully built and scaled go-to-market functions supporting multimillion-dollar digital product portfolios.
- Created enterprise governance models enhancing cross-functional delivery predictability and performance.
Timeline
Adjunct Professor
Wake Forest University
09.2024 - Current
Director of Program Management Office
Promethean
10.2021 - 04.2025
Course Leader Emeritus
University of Cambridge Judge School of Business
04.2020 - Current
Adjunct Professor
Northeastern University
09.2017 - 04.2024
Sr. Director of Product Delivery
Pearson Education, Online & Blended Learning (OBL)
09.2017 - 10.2021
Director of Program Management
Pearson Education, Online & Blended Learning (OBL)
09.2017 - 10.2021
Director, Data Solutions and Business Engagement
Pearson Education, Online & Blended Learning (OBL)
09.2017 - 10.2021
SVP, Program Management Director
Santander
04.2015 - 09.2017
SVP, Business Control Officer
Santander
04.2015 - 09.2017
SVP, Business Control Manager for Control Environment & Standards
Bank of America
06.2010 - 03.2015
VP, Program Manager for Control Environment & Standards
Bank of America
06.2010 - 03.2015
VP, Program Manager for Enterprise Information Management
Bank of America
06.2010 - 03.2015
Prior Work Experience Available Upon Request
Multiple
01.1990 - 12.2010
Doctoral Candidate -
Northeastern University
Master of Business Administration - Communications
Bentley University
Bachelor of Science - Business Administration – Finance
Bryant University
Similar Profiles
Oscar Romero SosaOscar Romero Sosa
Culinary Supervisor/Sous Chef at Wake Forest UniversityCulinary Supervisor/Sous Chef at Wake Forest University
Alexander LoncarAlexander Loncar
Research Lab Assistant at Wake Forest University School of Medicine.Research Lab Assistant at Wake Forest University School of Medicine.
Anne Marshall StrangAnne Marshall Strang
Student Worker in WFU Nutrition Zone at Wake Forest UniversityStudent Worker in WFU Nutrition Zone at Wake Forest University
Cyntrice GreenCyntrice Green
ADJUNCT PROFESSOR at Southwest Tennessee Community CollegeADJUNCT PROFESSOR at Southwest Tennessee Community College
JULIE REUTERJULIE REUTER
Adjunct Professor at Oklahoma State UniversityAdjunct Professor at Oklahoma State University