Kaylon Allen
Austin,TX
Summary
Technical Writer with over 8 years of experience in creating comprehensive documentation and user-focused content in fast-paced environments. Proficient in utilizing MadCap Flare to develop clear, concise manuals and training materials, Demonstrated expertise in writing and maintaining API documentation, translating complex technical concepts into accessible formats for diverse audiences. Passionate about leveraging innovative tools and techniques to optimize workflow efficiency and improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Adjunct Professor
University Of Texas At Austin
Austin, TX
08.2020 - Current
- Proven track record of teaching excellence, creating engaging and inclusive learning environments graduating 600+ students.
- Strong research background, with 30+ publications in respected academic journals such as Journal of Global Diaspora.
- Provide guidance and support to 1,000+ students, assisting with academic and professional development.
Technical Writer (Contract)
Guidant Measurement
Remote
03.2025 - 07.2025
- Led the migration of 100% of user documentation from Adobe FrameMaker to MadCap Flare, improving accessibility and user experience across documentation platforms.
- Developed and published 10+ comprehensive user manuals utilizing MadCap Flare, resulting in a 30% reduction in user inquiries related to product instructions.
- Collaborated with cross-functional teams, gathering and integrating feedback to enhance documentation quality, leading to a 25% increase in customer satisfaction scores based on usability.
- Implemented best practices in documentation workflows that improved project turnaround time by 40%, enabling faster releases of product updates.
- Conducted 3 training sessions for team members on MadCap Flare, elevating overall documentation capabilities and improving team efficiency by 15%.
- Enhanced documentation consistency by implementing a standardized style guide in MadCap Flare, resulting in a 20% decrease in errors across all user manuals.
Technical Writer
CRH Americas
Remote
01.2025 - 06.2025
- Develop and maintain comprehensive documentation including user manuals, technical guides, installation procedures, and online help resources for Udemy Business, ServiceNow, and EnableNow, helping 500+ employees with extensive learning.
- Designed and developed responsive websites for IT department using SharePoint, resulting in a 40% increase in user engagement and overall traffic.
- Streamlined routine tasks, such as approvals and compliance checks through AI automation.
- Utilized ServiceNow to produce informative articles for engineers, product managers and subject matter experts.
- Configured AI-powered chatbots to provide immediate support for common queries, enhancing user experience and alleviating IT workload.
Technical Writer
Public Utilities Commission of Texas
Austin, TX
08.2024 - 01.2025
- Develop, write, and edit documentation related to utility rates, including pricing structures, tariff documents, and compliance manuals to ensure clarity and compliance with state regulations.
- Collaborate with utility analysts and engineers to gather information about rate design, cost allocation, and economic forecasting, translating complex concepts into user-friendly materials for over 30+stakeholders and the public.
- Assist in the creation of reports and presentations for public meetings, aiding in the transparency of rate-setting processes and ensuring public understanding of complex regulatory issues.
- Conduct thorough reviews of existing documentation, identifying gaps, and updating materials to reflect changes in regulations, rates, policies and procedures.
- Utilized Lucidchart to formulate 20 contested case processes, end result was transitioning information to Madcap Flare for manual development.
Technical Writer (Contract)
Global Logic Technologies
Remote
01.2024 - 04.2024
- Worked closely with AI developers and researchers to translate complex technical concepts into accessible language for a broader audience.
- Created user manuals, tutorials, and documentation for AI translation tools, ensuring that end-users could easily understand and utilize complex technologies.
- Collaborated with software engineers to produce technical content that accurately reflected the capabilities and functionalities of AI products in translation, enhancing user experience.
Technical Writer
CapMetro
Austin, TX
08.2022 - 06.2024
- Developed and maintained transportation guides and maps using MadCap Flare and DITA, enhancing user accessibility and navigation for over 300,000 annual riders.
- Streamlined content creation processes through the implementation of DITA standards, resulting in a 35% reduction in document revision time and improved team collaboration.
- Utilized Python to automate data extraction and reporting tasks, increasing departmental efficiency by 20% and allowing for real-time updates on transportation schedules.
- Created and published 15+ comprehensive manuals and content pieces that improved user comprehension of CapMetro services, verified by a 30% decrease in customer support inquiries related to directions and usage.
- Conducted user testing and feedback sessions that led to iterative improvements in documentation, contributing to a 25% increase in rider satisfaction ratings based on usability surveys.
- Collaborated with cross-functional teams, including planning and operations, to ensure the accuracy of transportation information, which resulted in 100% compliance with regulatory requirements.
Technical Writer
Apple
Remote
05.2018 - 12.2019
- Manage the complete product life cycle of Apple products like iPhone XS and iPhone 11.
- Implement PLM software solutions to improve product data management and thus decreasing time to market by 20%.
- Wrote technical documentation for product launches, such as feature descriptions, release notes, and user guides, to support successful market launches.
- Collaborate with product managers, engineers, and designers to gather data and ensure the document aligns with the product development process, thereby enhancing document efficiency by 100%.
- Conducted regular updates and compatibility checks for all plugins, minimizing downtime and security vulnerabilities while troubleshooting for plugin-related issues, providing quick resolutions to maintain site performance.
Editor
Greensboro News & Record
Greensboro, NC
05.2016 - 08.2017
- Edited and produce engaging video content for daily news segments, features, special projects, and utilizing Adobe Premiere Pro, Final Cut Pro, and After Effects to create polished videos, incorporating graphics, sound, and effects.
- Researched and wrote 200+ articles on various topics, including local news, culture, and events, contributing to a diverse range of coverage.
- Conducted interviews with over 50 community leaders and residents to gather insights and quotes for feature stories.
Education
Bachelor of Arts - Liberal Arts And General Studies
North Carolina A & T State University
Greensboro, NC05.2010
Skills
- Data Analysis (SQL, Excel)
- API Documentation
- Jira
- Lucidchart
- Adobe Creative Cloud
- Madcap Flare
- ServiceNow
- Six Sigma Green Belt
- Agile Project Management
- Confluence
- Microsoft Office Suite
- JavaScript
- SQL
- WordPress
- Python
- AI/Machine Learning
Timeline
Technical Writer (Contract)
Guidant Measurement
03.2025 - 07.2025
Technical Writer
CRH Americas
01.2025 - 06.2025
Technical Writer
Public Utilities Commission of Texas
08.2024 - 01.2025
Technical Writer (Contract)
Global Logic Technologies
01.2024 - 04.2024
Technical Writer
CapMetro
08.2022 - 06.2024
Adjunct Professor
University Of Texas At Austin
08.2020 - Current
Technical Writer
Apple
05.2018 - 12.2019
Editor
Greensboro News & Record
05.2016 - 08.2017
Bachelor of Arts - Liberal Arts And General Studies
North Carolina A & T State University