Summary
Work History
Education
Skills
Timeline
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Ann Murphy

Ann Murphy

Fort Pierce,Florida

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Work History

Claims Associate

Walmart
11 2015 - 09 2018
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Served as a mentor to junior staff members, providing guidance on effective claims handling techniques and professional development opportunities.
  • Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
  • Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.

Command Center Operator

Floor & Decor
12 2018 - 01 2021
  • Managed shift handovers effectively, ensuring accurate information transfer between operators.
  • Participated in regular training exercises to maintain proficiency in emergency response procedures.
  • Supervised a team of junior operators, providing guidance on best practices and encouraging professional growth.
  • Executed day-to-day functions of command center.
  • Performed routine audits of security systems and procedures to identify areas requiring improvements or updates.
  • Established a culture of safety within the command center by enforcing strict adherence to guidelines and regulations set forth by industry standards and company policies.
  • Continuously updated knowledge on emerging technologies relevant to command center operations.

Front End Team Lead

Walmart
01 2021 - Current
  • Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
  • Collaborated with designers to create visually appealing and intuitive user interfaces for various applications.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
  • Developed reusable UI components to streamline development processes and ensure a consistent look across multiple platforms.
  • Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
  • Established coding standards within the team, fostering collaboration and promoting best practices in software development.

Education

Charlotte Technical Center
01.2019

Skills

  • Database Management
  • Problem-solving skills
  • Word processing
  • Goals and performance
  • Administrative support
  • Order management
  • File management
  • Systems and software programs
  • Operations
  • Time management
  • Database administration
  • Strategic planning
  • Business administration

Timeline

Claims Associate

Walmart
11 2015 - 09 2018

Command Center Operator

Floor & Decor
12 2018 - 01 2021

Front End Team Lead

Walmart
01 2021 - Current

Charlotte Technical Center

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Ann Murphy