Angelica Carmona
Greeley,CO
Summary
Consummate Claims Associate knowledgeable in Total Loss insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Claims Associate
Statefarm Insurance
09.2022 - Current
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Conducted thorough investigations of complex claims, utilizing research skills and attention to detail to ensure fair outcomes.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Updated claims system to track claim status and provide relevant information to other department.
- Analyzed and addressed escalated claims to resolve issues quickly.
Regional Operations Manager
GOAL High School
10.2014 - 07.2022
- Streamlined regional operations by implementing efficient processes and procedures.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Evaluated vendor contracts and negotiated favorable terms to reduce costs without compromising quality or service levels.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Enforced compliance with local, state and federal regulations and company standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Instructional Assistant
Greeley/Evans District Six Schools
01.2010 - 10.2014
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
Education
No Degree - Early Childhood Education
Aims Community College
Greeley, COMBA - Business Administration And Management
Metropolitan State University of Denver
Denver, CO06.2026
High School Diploma -
Valley High School
Gilcrest, CO05.2008
Skills
- Claims
- Claims Processing
- Interpersonal Skills
- Claims Investigation
- Computer Proficiency
- Time Management
- Critical Thinking
- Ethical Conduct
- Decision Making
- Policy Interpretation
- Database Management
- Data Analysis
Accomplishments
While working with Goal I was given the companies first Sargent Major award for my hard work and dedication to the company, staff and families we served.
Languages
Spanish
Native or Bilingual
Affiliations
- Part time Bakery Owner of Coated LLC
Timeline
Claims Associate
Statefarm Insurance
09.2022 - Current
Regional Operations Manager
GOAL High School
10.2014 - 07.2022
Instructional Assistant
Greeley/Evans District Six Schools
01.2010 - 10.2014
No Degree - Early Childhood Education
Aims Community College
MBA - Business Administration And Management
Metropolitan State University of Denver
High School Diploma -
Valley High School