Ann Olsson-Craig
Norfolk,VA
Summary
Versatile and dynamic, I excel in staff management and customer service. Demonstrated success in salon marketing and interpersonal relations, enhancing client satisfaction and retention. Skilled in visual merchandising and plan-o-gram creation, I consistently exceed business goals through innovation and attention to detail. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
14
14
years of professional experience
Work History
Salon Owner/Operator
Waves of Wisteria Salon (self Employed)
07.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Assistant Service Coordinator
Fixture Specialists Inc
07.2024 - 09.2024
- Functioned as point of contact for customers seeking service and qualifying repair needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving service-related issues.
- Established strong rapport with customers through empathetic communication and active listening skills.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Retail Merchandiser
Hobby Lobby
02.2022 - 07.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Unloaded trucks and sorted freight by department.
- Traveled to multiple locations to assist with merchandising and inventory when needed.
Master Stylist
Fringe Salon
02.2017 - 08.2019
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
Master Stylist
Hair 360
01.2011 - 02.2017
- Colored and treated hair using modern technology.
- Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
- Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
Education
High School Diploma -
Salem High
Virginia Beach, VA06.1995
Cosmetology - Cosmetology
Virginia Beach Vocational & Technical Education
Virginia Beach, VA06.1995
Skills
- Staff Management
- Salon Marketing
- Strong Organization
- Interpersonal Relations
- Cross-Functional Teamwork
- Detail orientation
- Visual Merchandising
- Plan-o-gram creation
- Stock control
- Customer Service
Timeline
Assistant Service Coordinator
Fixture Specialists Inc
07.2024 - 09.2024
Retail Merchandiser
Hobby Lobby
02.2022 - 07.2024
Salon Owner/Operator
Waves of Wisteria Salon (self Employed)
07.2019 - Current
Master Stylist
Fringe Salon
02.2017 - 08.2019
Master Stylist
Hair 360
01.2011 - 02.2017
High School Diploma -
Salem High
Cosmetology - Cosmetology
Virginia Beach Vocational & Technical Education
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