Ann Palozzi

• Delivered outstanding customer support using strong communication and problem-solving skills.
• Quickly adapted to new product knowledge, boosting service quality and response efficiency.
• Maintained professionalism in high-stress situations while resolving disputes effectively.
• Accurately documented service issues, facilitating improved communication between departments for faster resolutions.
• Resolved escalated calls efficiently, ensuring satisfactory outcomes for both customers and the organization.

Oversaw interviews for Snap, Medicaid, and Public Assistance while managing a caseload of 900 clients.

Processed income applications to determine eligibility for various assistance programs.

Issued emergency checks and funds for rent and furniture to assist clients in crisis situations.