Ann Partin
Apex,USA
Summary
Compassionate and organized professional with extensive experience in healthcare and client services, focused on supporting individuals during transitions. Committed to providing dignified and empathetic care to empower returning citizens. Authorized to work in the US for any employer.
Overview
30
30
years of professional experience
Work History
Certified Medical Assistant/PA Specialist
WIMC
Raleigh, NC
04.2022 - Current
- Currently responsible for all prior authorizations for gastroenterology and rheumatology departments including biologics administered as infusions. Responsible for following authorization process from beginning to end and coordinating benefits for patients for authorization. Do all appeals of denials for authorizations to include letters and peer to peer meetings for rheumatology. Work with various providers as a float MA for both gastroenterology and internal medicine. Responsibilities include taking vitals, updating and reconciling medications, assisting with minor procedures, and documenting in EHR. Also assist the infusion nurse mixing biologics and flushing and discontinuing IVs.
Certified Medical Assistant
Raleigh Endocrine Associates
Raleigh, NC
07.2021 - 04.2022
- Room patient which includes taking manual vitals and reconciling medication lists. Maintain supplies and cleanliness for each room. Perform blood glucose checks on diabetic patients. Triage phone calls. Refill and write prescription for doctor. Handle referrals and prior authorization paperwork for patients. Write lab orders. Administer testosterone and Prolia injections. Educate diabetic patients on how to self administer insulin. Provide education to other patients such as how to self administer testosterone injections and how patients should prepare for laboratory tests.
Medical Assistant
NCSU Student Health Services
Raleigh, NC
10.2018 - 08.2021
- Worked as a Certified Medical Assistant with gynecological patients. Recorded patients' medical history and information. Took vital statistics such as blood pressure, pulse, and temperature and recorded in patient records. Assisted with office procedures such as biopsies, and excision of Bartholin cysts. Prepared and administered injections and medications as directed by the physicians. Performed routine laboratory tests and sample analysis and properly recorded results. Sterilized equipment. Worked weekends with our Primary Care department rooming patients and performing various labs on patients such as influenza or strep testing. Fitted ortho patients with appropriate orthotics, educated patients on self care upon discharge. Worked with COVID testing site testing and educating patients. Worked front desk with Women's Health. Responsibilities included answering multi-phone line system, scheduling appointments, verifying insurance, and creating new patient records. Also maintained front office stock supplies and created schedules for three providers.
Medical Assisting Instructor
Delta Career Education Corporation
Cary, NC
03.2018 - 10.2018
- Instructed medical assisting students to include both clinical and administrative classes. Worked closely with students to ensure understanding of clinical skills and ethics.
Admissions Representative
Delta Career Education Corporation
Cary, NC
03.2017 - 10.2018
- Recruit students by means of Web inquires, in person, via telephone, etc. Consult with prospects from all sources (e.g., high school, alternative schools, adult based education centers, the general public, etc.) to encourage program participation and graduation. Assist prospective students with enrollment process to include financial aid, assessment testing, and necessary documentation. Make 80-100 outbound calls daily. Generate referrals from existing students as well as potential students. Assist with orientation process for new students to ensure a positive start to their educational experience with Delta Education. Coach, advise, and motivate students throughout their tenure to increase the graduation rates and career success.
Certified Medical Assistant
WakeMed Raleigh
Raleigh, NC
05.2013 - 03.2016
- Worked as a Certified Medical Assistant with both high risk and private obstetrics and gynecological patients. Recorded patients' medical history and information. Took vital statistics such as blood pressure, pulse, and temperature and recorded in patient record. Assisted with office procedures such as LEEPS (Loop electrosurgical excision procedure), biopsies, and excision of Bartholin cysts. Prepared and administered injections and medications as directed by the physicians. Performed routine laboratory tests and sample analysis and properly recorded results. Collected blood specimens and prepared them for testing. Sterilized equipment and performed autoclaving (sterilization) as necessary. Chosen as Super User for EPIC (computer software) rollout.
Medical Office Assistant
Gibbons Family Medicine
Cary, NC
01.2013 - 05.2013
- Responsibilities included checking-in approximately 40 patients daily in a timely polite manner while providing superior customer service. Scheduling appointments for four providers, checking out patients for all four providers, as well as running and posting payments. Maintained appropriate documentation by properly coding encounter forms for insurance claims. Responsible for reconciliation of bank records on a daily basis and creating bank deposits for office manager. Also worked the medical record's room filing and pulling records as needed by providers.
Teacher
Wake County Public School System
Raleigh, NC
08.2002 - 12.2010
- Taught sixth and seventh grade math and science while following the (NCSOS) North Carolina Standard Course of Study. Worked closely with my PLG (Professional Learning Group) to ensure we followed course of study and taught similar concepts in a lively, energetic manner. Passed 84% of the first attempt and 98% of the students on the EOG (End of Grade) by second attempt. Designed creative lessons plans in line with SCS. Maintained records and documentation for and effectively sponsored the Beta Club which had 82 active members. Identified individual learning abilities of students and developed a curriculum to accommodate diverse learning styles. Participated on the School Improvement Committee. Maintained documentation showing student progress for academic advancement. Nominated Disney Teacher of the Year for 2005/06.
Recruiter /Account Manager
Headway Staffing
Raleigh, NC
07.1995 - 07.1999
- Worked directly with companies to develop and manage plan to recruit contingent staff. Built strong partnerships with hiring managers by providing excellent customer service. Acted as liaison between employees and employers. Provided professional advice to hiring managers with respect to the hiring process. Networked, marketed, recruited, processed applications, determined eligibility, performed screening assessments, interviewed, hired, and released employees. Maintained necessary HR paperwork such as I-9 information. Facilitated orientation and training for contingent work force. Managed the payroll process ensuring judicious and exact payroll. Available 24 hours in the event of accident to contingent workforce to provide necessary information for workers compensation claims. Verified references and credentials.
Education
Associates - Medical Assisting
Miller Motte College
Cary, NC12.2012
Certificate - Middle Grades Science
University of North Carolina at Chapel Hill
Chapel Hill, NC06.2003
Bachelor of Science - Biology
University of North Carolina at Pembroke
Pembroke, NC05.1995
Skills
- Client advocacy and support
- Interpersonal communication
- Needs assessment and follow-through
- Documentation and recordkeeping
- Multitasking in high-pressure environments
- Empathy and confidentiality
- Self-directed reliability
- Adaptability and quick learning
- Microsoft Office proficiency
- Critical thinking and sound judgment
- Ethical decision-making
- Problem-solving skills
Additional Information
- Excellent customer service; establishing and maintaining interpersonal relationships
- Coordinate student/pre-employment tests, conduct reference checks
- Reconciliation of billing and bank records
- Ability to work alone or with team on a variety of projects
- Outreach and collaboration with various companies
- Maintain records, reports and logs relating to applicants, patients, employees
- Ability to work with change and uncertainty
- Network, market and recruit both employees and students
- Budget, payroll administration, analyze, and process applications/applicants
- Initial screening assessments, determine eligibility, and registration of students/employees
- Administrative duties: faxing, scanning, copying, mailing, filing, scheduling, data entry, record keeping
- Sufficient knowledge and proficiency to perform independently, as a leader, and team player
- Employee/student orientation, training and instruction, and on-boarding
- Generate and recruit employees/students
Timeline
Certified Medical Assistant/PA Specialist
WIMC
04.2022 - Current
Certified Medical Assistant
Raleigh Endocrine Associates
07.2021 - 04.2022
Medical Assistant
NCSU Student Health Services
10.2018 - 08.2021
Medical Assisting Instructor
Delta Career Education Corporation
03.2018 - 10.2018
Admissions Representative
Delta Career Education Corporation
03.2017 - 10.2018
Certified Medical Assistant
WakeMed Raleigh
05.2013 - 03.2016
Medical Office Assistant
Gibbons Family Medicine
01.2013 - 05.2013
Teacher
Wake County Public School System
08.2002 - 12.2010
Recruiter /Account Manager
Headway Staffing
07.1995 - 07.1999
Associates - Medical Assisting
Miller Motte College
Certificate - Middle Grades Science
University of North Carolina at Chapel Hill
Bachelor of Science - Biology
University of North Carolina at Pembroke