Ann Phillips
Soperton,GA
Summary
People Person,always smile and greet customers as soon as they enter, don't try to over sell, listen to the customer, its what they want or need. Get a conversation going of what particular colors they have in mind. I respect my coworkers, and team work is a must, that way everyone gets credit instead of a group conversation and one person run with the idea for credit.
Overview
34
34
years of professional experience
Work History
Secretary
Attorney Frank Smith / Smith Law Group
04.2018 - 12.2021
- Managed scheduling and calendar coordination for attorney meetings and client consultations.
- Prepared legal documents, correspondence, and around 60 case files with attention to detail.
- Facilitated communication between clients and attorneys, ensuring timely responses to inquiries.
- Organized and maintained physical and electronic filing systems for efficient document retrieval.
- Handled around 50 sensitive information discreetly, maintaining confidentiality when managing personnel files.
Secretary
Salter, Shook, and Tippett Law Firm
10.2010 - 05.2013
- Answered 20 to 30 phone calls throughout the day an transfer them as needed.
- Implemented office procedures to streamline workflow and improve operational efficiency.
- Conducted research on legal precedents, case law, and relevant statutes as needed.
- Coordinated logistics for court appearances and depositions, ensuring all materials were prepared in advance.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Office Secretary
Durden, Rice and Barfield
06.2006 - 12.2012
- Managed front desk operations, ensuring efficient customer service and office functionality.
- Coordinated appointment scheduling for executives, optimizing daily schedules and resource allocation.
- Assisted in preparing documents and presentations, enhancing communication effectiveness across teams.
- Responded to inquiries via 49 phone calls and 14 emails, providing timely information to clients and attorneys
- Responded to incoming and outgoing faxes with proper information.
Sales Associate
Farmers Furniture
08.2010 - 03.2012
- Always greeted customers upon entering the store, but never try to over sell any one, I would let them explain what they needed or were looking for.
- Assisted customers in selecting furniture to meet individual needs and preferences.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to ensure efficient inventory management.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor of Factory Operations
Biljo Inc.
06.1992 - 09.2003
- Oversaw daily production schedules to ensure timely completion of manufacturing goals.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented process improvements to enhance efficiency,
- Monitored equipment performance, identifying maintenance needs to minimize downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Coordinated project workflows for departments.
Quality Control Inspector
Royden Wear Incorporated
07.1987 - 09.1992
- Conducted inspections of finished products to ensure compliance with quality standards and specifications.
- Identified defects and non-conformities, implementing corrective actions to improve product quality.
- Collaborated with production teams to refine processes, enhancing operational efficiency and consistency.
- Trained new inspectors on quality control procedures and inspection techniques, fostering a culture of excellence.
Education
GED -
Vidalia Comprehensive High School
Vidalia, GA05-1987
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary
Attorney Frank Smith / Smith Law Group
04.2018 - 12.2021
Secretary
Salter, Shook, and Tippett Law Firm
10.2010 - 05.2013
Sales Associate
Farmers Furniture
08.2010 - 03.2012
Front Office Secretary
Durden, Rice and Barfield
06.2006 - 12.2012
Supervisor of Factory Operations
Biljo Inc.
06.1992 - 09.2003
Quality Control Inspector
Royden Wear Incorporated
07.1987 - 09.1992
GED -
Vidalia Comprehensive High School