Ann Phipps Mahoney
Nassau,NY
Summary
Detail-oriented professional with a strong background in infection control and sanitation procedures. Known for effective communication and team leadership, successfully implementing risk mitigation strategies and maintaining high standards of cleanliness in healthcare facilities.
Overview
12
12
years of professional experience
Work History
Environmental Service Supervisor
Albany Medical Center Hospital
Albany , New York
08.2018 - Current
- Managed daily operations of environmental services team at a major healthcare facility.
- Trained staff on best practices for infection control and sanitation procedures.
- Collaborated with department heads to ensure cleanliness standards are met consistently.
- Developed schedules for cleaning staff to optimize workflow and efficiency.
- Conducted regular inspections of facilities to maintain quality assurance standards.
- Monitored trends in environmental regulation changes at both state and federal levels.
- Identified potential risks and developed strategies for mitigating those risks.
- Implemented corrective action plans when necessary to bring operations into compliance with applicable regulations.
Patient Relations Coordinator
Albany Medical Center Hospital
Albany, NY
08.2014 - 08.2018
- Facilitated communication between patients and medical staff to enhance care experience.
- Managed patient inquiries and resolved concerns effectively and efficiently.
- Coordinated appointment scheduling to streamline patient flow and access to services.
- Trained new staff on patient relations protocols and best practices for engagement.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Advocated for patient rights as outlined in relevant laws and regulations.
Education
High School Diploma -
Rensselaer Middle High School
Rensselaer, NY06-1998
Skills
- Infection control
- Sanitation procedures
- Regulatory compliance
- Risk assessment
- Quality assurance
- Patient relations
- Communication strategies
- Team leadership
- Attention to detail
- Problem solving
- Critical thinking
- Time management
- Environmental education
- Delegating work assignments
- Hygiene standards
Languages
English
Professional
Timeline
Environmental Service Supervisor
Albany Medical Center Hospital
08.2018 - Current
Patient Relations Coordinator
Albany Medical Center Hospital
08.2014 - 08.2018
High School Diploma -
Rensselaer Middle High School