Ann Ponce
Austin ,TX
Summary
Systematic front office manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings several years of experience handling overall operations at front office.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Shine Pediatric Dental
Round Rock, Texas
08.2024 - Current
- Answered phones to respond to customer inquiries and scheduled appointments.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls, emails. Verifying insurance, following up on claims. Accounts receivable, treatment coordination. Taking payments.
Dental Assistant
Austin Endodontics
Austin, TX
05.2022 - 08.2024
- Ordered supplies necessary for daily operations of the practice.
- Took digital X-rays of teeth using radiographic equipment.
- Established clean, sterile and welcoming environment for patients.
- I also worked front desk, answering phone calls and verification. Taking payments from patients. Entering insurance payments.
Front Office Manager
Bright Smiles Family Dentistry.
Pflugerville, Texas
05.2019 - 05.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Implemented loyalty programs and promotional offers to retain and attract guests.
Education
RDA -
Everest Institute
Austin, TXSkills
- Documentation and control
- Oral and writing communication
- Reception operations
- Policy and procedure modification
Timeline
Front Office Manager
Shine Pediatric Dental
08.2024 - Current
Dental Assistant
Austin Endodontics
05.2022 - 08.2024
Front Office Manager
Bright Smiles Family Dentistry.
05.2019 - 05.2024
RDA -
Everest Institute
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